# Check members in on a tablet kiosk > Turn a tablet at the door into a check-in kiosk. Members check in with a phone number and PIN or a pass; the screen shows only a first name and, if you… Canonical: https://workspace369.com/changelog/2026-11-04-kiosk-check-in/ Last updated: 2026-11-04 Clients & CRM Turn a tablet at the door into a check-in kiosk. Members check in with a phone number and PIN or a pass; the screen shows only a first name and, if you choose, what is left. ![Cut-paper illustration of an open studio doorway beside a tablet on a stand showing an amber check mark, with two membership pass cards in front, beside a render of the Workspace369 kiosk screen saying Welcome, Maya and a stand-in camera panel.](https://workspace369.com/images/release-notes/2026-11-04-kiosk-check-in/hero.webp) ## Start a kiosk and let members check themselves in Open Clients → Check-in and press Start kiosk. The sheet says what the kiosk does and how to lock the tablet to it: on an iPad, turn on Guided Access. It suggests signing the tablet in with a dedicated staff account, not your owner login. Only the owner can start a kiosk, and an exit PIN has to be set first; the sheet has a Set exit PIN button if there isn't one yet. The kiosk fills the screen and shows your location name. A member checks in by holding their pass up to the camera, or by pressing Use phone number, typing their phone number, pressing Next, typing their PIN and pressing Check in. The member's screen says Welcome with their first name, and no other detail about them. When Show what's left is on, it adds what was used and what is left, for example 1 class used · 7 left, or Only 1 class left with Ask at the front desk to top up. If a member can't be let in because of money, a waiver or a similar reason, the screen says We couldn't check you in. Please see the front desk. and gives no reason; the reason is on the staff Today list. Leaving the kiosk takes your exit PIN: press and hold the location name for 2 seconds to open the Exit kiosk pad, which asks for it. Checking members in at the front desk with the camera, a scanner or search is covered in the Nov 2 memberships note. The kiosk is on Specialist and up. It is on the web app now and comes to the iPhone app with its next update. - Start kiosk is in Clients → Check-in; only the owner can start it, with an exit PIN set - Members check in with a pass or a phone number and PIN; the screen shows a first name, plus what is left if you allow it - Press and hold the location name for 2 seconds to open the exit PIN pad Start the kiosk, check a member in with a phone number and PIN, then hold the location name to open the exit PIN pad. Example data. Where to find it 1. Clients 2. Check-in 3. Start kiosk Plans Specialist and up Learn more [Memberships](https://workspace369.com/features/memberships/)[Create a membership plan guide](https://docs.workspace369.com/v/2026.3/finance/create-a-membership-plan/) ## Set the kiosk rules, the exit PIN and member PINs Open Clients → Check-in and choose Kiosk settings, which only the owner sees. Under Ways to check in, switch Scan a pass and Phone number and PIN on or off; at least one stays on. Show what's left adds the used and left counts after a check-in. Daily reset time, 4:00 AM until you change it, sends the kiosk back to its home screen each day and reloads these settings. Exit PIN has a Set PIN button, which becomes Change PIN. Type 4 to 8 digits and repeat them. A PIN that is too easy to guess, such as a repeat or a run like 1234, is refused. If it asks you to sign out and sign in again, do that and try again. Unlock PINs clears every PIN lock, if a member or the manager PIN got locked out by wrong tries. A member who checks in by phone number needs a check-in PIN. Open Clients → Memberships, pick the member and find Check-in PIN, then press Set or reset PIN. The member needs a phone number on their record first, and two members can't use the same number for the kiosk. A new PIN also lifts a lockout on that member. Staff need permission to edit clients. Kiosk settings and member PINs are on Specialist and up; below it they open the upgrade prompt. - Ways to check in: Scan a pass and Phone number and PIN, with at least one on - Exit PIN is 4 to 8 digits; Unlock PINs clears lockouts - Set or reset PIN on a member gives them a check-in PIN for the kiosk Where to find it 1. Clients 2. Check-in 3. Kiosk settings Plans Specialist and up Learn more [Sell memberships and check members in](https://workspace369.com/changelog/2026-11-02-sell-memberships-and-check-members-in/)[Check-ins](https://workspace369.com/features/check-ins/) ## Quick answers How do I start a check-in kiosk in Workspace369? Open Clients → Check-in and press Start kiosk. Only the owner can start one, and an exit PIN has to be set first. The sheet explains how to lock the tablet to the kiosk with Guided Access on an iPad. How do members check in at the kiosk? They hold their pass up to the camera, or press Use phone number, type their phone number, press Next, type their PIN and press Check in. What does the kiosk show a member? Welcome with their first name. With Show what's left on, it adds what was used and what is left. If they can't be let in because of money, a waiver or a similar reason, it says to see the front desk and gives no reason. How do I get to the kiosk exit? Press and hold the location name for 2 seconds. The Exit kiosk pad opens and asks for the exit PIN you set in Kiosk settings. How do I give a member a kiosk PIN? Open Clients → Memberships, pick the member and press Set or reset PIN under Check-in PIN. The member needs a phone number on their record first. Which plans include the check-in kiosk? Specialist, Commander and Enterprise. Below Specialist, the kiosk buttons open the upgrade prompt. ## Related updates - [![Cut-paper motor yacht moored at a paper pier beside a stack of plain sheets, a sealed envelope with an amber seal and a clipped stack of slips, next to a real render of the Send statement sheet in Workspace369.](https://workspace369.com/images/release-notes/2026-11-11-monthly-owner-statement/hero-800.webp)November 11, 2026**Send each client a monthly statement with their invoices, payments and costs**](https://workspace369.com/changelog/2026-11-11-monthly-owner-statement/) - [![Cut-paper sailboat on paper waves with a cream measuring tape along its hull and an amber life ring, beside a real render of the yacht management setup review page in Workspace369.](https://workspace369.com/images/release-notes/2026-11-10-yacht-management-setup-and-per-foot-pricing/hero-800.webp)November 10, 2026**Set up a yacht management CRM in one step and price by the foot**](https://workspace369.com/changelog/2026-11-10-yacht-management-setup-and-per-foot-pricing/) - [![Cut-paper illustration of three blank paper cards in teal, sage and pale blue fanned out of a paper wallet pocket with an amber paper button, beside two phone renders: an Enroll sheet with its button pinned at the bottom, and the pass designer with a Colours sheet open under the pass.](https://workspace369.com/images/release-notes/2026-11-10-programs-and-memberships-on-phones/hero-800.webp)November 10, 2026**Programs and memberships now fit a phone**](https://workspace369.com/changelog/2026-11-10-programs-and-memberships-on-phones/) [All release notes](https://workspace369.com/changelog/)[Subscribe to the feed](https://workspace369.com/changelog/feed.xml) ## Check members in on a tablet kiosk, in your own workspace Start your free trial on Specialist, then find it under Clients. [Request a demo](https://workspace369.com/contact-sales/) 14-day free trial. Card required. After the trial: $149/month for Specialist. Renews automatically every month until you cancel. Cancel anytime in Settings → Billing.