# Inbox & calls updates

> Workspace369 Inbox & calls release notes, newest first: what changed, where to find it in the app and which plans include it.

Canonical: https://workspace369.com/changelog/area/inbox/
Last updated: 2026-11-04

Workspace369 shipped 13 Inbox & calls updates; the latest, on November 4, 2026, is [Send email from your own app with the Workspace369 email API](https://workspace369.com/changelog/2026-11-04-send-email-from-your-own-app-with-the-email-api/).

[All release notes](https://workspace369.com/changelog/)[Subscribe to the feed](https://workspace369.com/changelog/feed.xml)

1. November 4, 2026 Inbox & callsWorkflows [Send email from your own app with the Workspace369 email API](https://workspace369.com/changelog/2026-11-04-send-email-from-your-own-app-with-the-email-api/) Owners and admins can create send-only email API keys, so your own app or website sends email from a verified domain with one API call. Each send uses your email credits. Let your own app or website send email from your verified domain[Read the release notes](https://workspace369.com/changelog/2026-11-04-send-email-from-your-own-app-with-the-email-api/)
2. November 3, 2026 Inbox & calls [A tidier New email window, with every tool in one bar](https://workspace369.com/changelog/2026-11-03-a-tidier-new-email-window/) Formatting, attachments, templates, Write with AI and scheduling now share one bar at the bottom of a new email, and on a phone the message uses the full width. One bar for formatting and tools, and Insert field on the Subject line[Read the release notes](https://workspace369.com/changelog/2026-11-03-a-tidier-new-email-window/)
3. November 1, 2026 Clients & CRMWorkspace AIInbox & callsProposals & contracts [Add emails to your CRM with AI, and import proposals and client lists](https://workspace369.com/changelog/2026-11-01-add-emails-to-your-crm-and-import-proposals/) AI turns an email from someone new into a client, a note and a follow-up you review first. Rebuild an old proposal from a PDF, or import clients from a screenshot. Add an email's sender to your CRM with AIImport a proposal from a PDF or photoImport clients from a screenshot[Read the release notes](https://workspace369.com/changelog/2026-11-01-add-emails-to-your-crm-and-import-proposals/)
4. October 31, 2026 Clients & CRMWorkspace AIInbox & calls [Set up your CRM with AI, and read through your email faster](https://workspace369.com/changelog/2026-10-31-crm-setup-with-ai-and-faster-email-reading/) Describe your business and AI suggests pipeline stages, client fields and lead sources you edit before saving. Emails now steps from one email to the next. Set up your whole CRM with AIRead through your email faster[Read the release notes](https://workspace369.com/changelog/2026-10-31-crm-setup-with-ai-and-faster-email-reading/)
5. October 31, 2026 Billing & paymentsProposals & contractsCalendar & bookingClients & CRMWorkspace AIInbox & callsWorkflowsClient portalWorkspace & teamProjects, tasks & time [October 2026: Flash Pay, a new proposal builder, deeper booking and AI in your CRM](https://workspace369.com/changelog/2026-10-31-october-2026-roundup/) Flash Pay, retainers and more ways for clients to pay; a new proposal builder with packages; deeper online booking; and CRM tools with AI lead scoring and setup. Get paid more ways: Flash Pay, payment methods, tips, retainers and autopayNo-show fees and tips for online bookingsA new proposal builder, pick-one packages and Write with AIPick a cover for your proposalGoogle events, Meet on every plan, no-show status and services on eventsDeeper online booking: approval by day, team members, limits, one-time links and a clearer setupSet up your CRM with AI and turn client notes into follow-upsAI lead scoring labels new requests hot, warm or coldAutoPilot chat, approvals for connected AI apps and the ChatGPT pluginClient emails in your brand, a calmer Emails inbox and AI writing helpReusable text messages with a default for each message typeWorkflows with decisions, drafts and project triggers, and webhooks on every planMessages on the client portal, and an easier way to style itAppointments on the client portalHide the Powered by Workspace369 creditA new Home, guided setup, linkable settings and clearer plan prompts[Read the release notes](https://workspace369.com/changelog/2026-10-31-october-2026-roundup/)
6. October 31, 2026 Inbox & calls [Add addresses on your custom email domain, including send-only ones](https://workspace369.com/changelog/2026-10-31-add-addresses-on-your-custom-email-domain/) A new short Add address flow for a verified custom domain, with send-only addresses, inbox.yourdomain receiving that sends as you@yourdomain, and simpler domain setup. Add an address on your custom domain[Read the release notes](https://workspace369.com/changelog/2026-10-31-add-addresses-on-your-custom-email-domain/)
7. October 30, 2026 Inbox & calls [A calmer Emails inbox, with one-click archive and a simpler reader](https://workspace369.com/changelog/2026-10-30-emails-redesign/) Emails has a new look: folders in one row, a preview line on every email, Archive and Mark read on hover, and threads that end in a simple Reply box. A quieter list with one-click actionsThreads that fold older messages and end in a Reply box[Read the release notes](https://workspace369.com/changelog/2026-10-30-emails-redesign/)
8. October 29, 2026 Inbox & callsWorkspace AI [AI writing help in the email composer and your own default sender](https://workspace369.com/changelog/2026-10-29-email-composer-ai-writing-help/) Draft, improve, shorten or change the tone of an email with AI, undo any change, choose the inbox your new emails start from, and write in a bigger composer with full screen. AI writing help: draft, edit and change the tone, with UndoYour own default sender inboxA bigger composer with full screen[Read the release notes](https://workspace369.com/changelog/2026-10-29-email-composer-ai-writing-help/)
9. October 18, 2026 Billing & paymentsInbox & callsProposals & contracts [Client emails now arrive in your brand, and signatures get a proper editor](https://workspace369.com/changelog/2026-10-18-client-emails-in-your-brand/) Invoice reminders, proposals, receipts and e-signature emails go out in your workspace's look from your mailbox, with a richer signature editor and a clearer reply box. Client emails in your own look, from your own mailboxChoose your email layout and signature cardA signature editor that does the work for youA reply box with a real Send button and shortcuts[Read the release notes](https://workspace369.com/changelog/2026-10-18-client-emails-in-your-brand/)
10. October 14, 2026 Calendar & bookingInbox & calls [Google events in your calendar, Meet for all, easier email domains and SMS templates](https://workspace369.com/changelog/2026-10-14-google-events-meet-email-domains-and-sms-templates/) See your Google Calendar events next to your bookings, add Google Meet on any plan, connect a custom email domain in three steps, and save reusable texts. See your Google Calendar events in your calendarGoogle Meet on every plan, with nothing to switch onConnect your own email domain in three stepsReusable text messages with a default for each message type[Read the release notes](https://workspace369.com/changelog/2026-10-14-google-events-meet-email-domains-and-sms-templates/)
11. August 31, 2026 Workspace AIProjects, tasks & timeInbox & callsWorkflowsClients & CRM [August 2026: connect Claude and ChatGPT, review AI changes first, and a Gantt view](https://workspace369.com/changelog/2026-08-31-august-2026-roundup/) Connect Claude, ChatGPT or any MCP client with approvals on every send, let AI AutoPilot confirm before it changes anything, and plan work on a Gantt timeline. Connect Claude, ChatGPT or any AI app to your workspaceAI AutoPilot chat shows what it will change before it changes itA Gantt timeline for your boardsYour own task orderBetter email in the inbox: several recipients, quoted replies and forwardsWorkflows that stop when the job is doneGive team members access to specific projectsRicher client profiles, and an archive instead of delete[Read the release notes](https://workspace369.com/changelog/2026-08-31-august-2026-roundup/)
12. May 31, 2026 Inbox & callsWorkspace & team [May 2026: email in your inbox, multiple phone numbers and clearer team permissions](https://workspace369.com/changelog/2026-05-31-may-2026-roundup/) Write and preview email from the inbox, run several email addresses and phone numbers, delete and block safely, and set team permissions with role presets. Write, preview and send email without leaving your inboxSeveral email addresses, each with its own auto-replyDelete, mute and block without losing anything by accidentUse more than one phone number for texts and callsSet what each team member can do with role presets[Read the release notes](https://workspace369.com/changelog/2026-05-31-may-2026-roundup/)
13. April 30, 2026 Proposals & contractsClients & CRMBilling & paymentsInbox & callsWorkspace AIProjects, tasks & time [March and April 2026: a new proposal builder, intake forms and project profitability](https://workspace369.com/changelog/2026-04-30-march-april-2026-roundup/) A visual proposal builder with deposits and tracking, several intake forms with an inbound API, profitability and AR aging reports, calls, and an AI knowledge base. Build several intake forms, each with its own design and follow-upA visual proposal builder with themes, deposits and trackingSee what each project earns and who owes you, by how late they areTexts, calls and voicemail next to your email, with transfer and analyticsTeach Workspace AI about your business with a knowledge baseA rebuilt products and services catalogFaster task boards: filter chips, search and kanban zoom[Read the release notes](https://workspace369.com/changelog/2026-04-30-march-april-2026-roundup/)

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