{
  "schema_version": "1.0.0",
  "title": "Workflow Automation Statistics by Business Function",
  "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/",
  "published": "2026-09-12",
  "modified": "2026-09-12",
  "accessed": "2026-09-12",
  "language": "en",
  "scope": "Anonymized Workato platform sample: 1,055 companies and 82,000 automated processes; not all businesses",
  "geography": "International platform sample; not country-representative",
  "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
  "editorial_owner": "Workspace369 editorial team",
  "review_cadence": "Review quarterly and when a cited producer releases a replacement study. Next editorial review: December 2026. Retain historical model versions and observation dates.",
  "attribution": "Reported observations belong to the original producers. Workspace369 is responsible for the compilation and explicitly labeled calculations, not an original survey.",
  "methodology": [
    "The table transcribes the original Workato builder chart. The source’s historical sample window remains visible despite the current editorial review date.",
    "Workspace369 calculates absolute gaps from the two published shares for each function. The formula and both input IDs are included in the downloadable ledger.",
    "Platform processes, builders and AI use cases have different denominators. The report is not a survey of all companies, and the selected rows must not be pooled into a market adoption rate.",
    "We excluded ambiguous headline growth and data-operations totals from this edition rather than reconcile differently defined measures without additional evidence."
  ],
  "limitations": [
    "Workato’s customer sample is selected by platform use. It does not establish current global, national or small-business automation prevalence.",
    "The source does not provide item-level raw data or uncertainty intervals. Rounded displayed shares constrain the precision of the derived gaps.",
    "These historical figures do not measure the impact of Workspace369, justify removing human approvals or demonstrate causal productivity gains."
  ],
  "sources": [
    {
      "id": "workato",
      "publisher": "Workato",
      "title": "Work Automation Index 2024",
      "url": "https://www.workato.com/work-automation-index",
      "publicationDate": null,
      "accessed": "2026-09-12",
      "primarySource": true,
      "license": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer."
    }
  ],
  "statistics": [
    {
      "stat_id": "support-it",
      "claim": "Customer support and operations: IT share of automation builders in Workato’s sample: 52% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 52,
      "unit": "percent",
      "population": "Automation builders within Customer support and operations in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Customer support and operations, IT",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#support-it",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "support-business",
      "claim": "Customer support and operations: business share of automation builders in Workato’s sample: 48% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 48,
      "unit": "percent",
      "population": "Automation builders within Customer support and operations in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Customer support and operations, Business",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#support-business",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "data-it",
      "claim": "DataOps and business intelligence: IT share of automation builders in Workato’s sample: 70% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 70,
      "unit": "percent",
      "population": "Automation builders within DataOps and business intelligence in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, DataOps and business intelligence, IT",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#data-it",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "data-business",
      "claim": "DataOps and business intelligence: business share of automation builders in Workato’s sample: 30% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 30,
      "unit": "percent",
      "population": "Automation builders within DataOps and business intelligence in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, DataOps and business intelligence, Business",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#data-business",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "finance-it",
      "claim": "Finance and accounting: IT share of automation builders in Workato’s sample: 62% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 62,
      "unit": "percent",
      "population": "Automation builders within Finance and accounting in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Finance and accounting, IT",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#finance-it",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "finance-business",
      "claim": "Finance and accounting: business share of automation builders in Workato’s sample: 39% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 39,
      "unit": "percent",
      "population": "Automation builders within Finance and accounting in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Finance and accounting, Business",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#finance-business",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "hr-it",
      "claim": "Human resources: IT share of automation builders in Workato’s sample: 61% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 61,
      "unit": "percent",
      "population": "Automation builders within Human resources in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Human resources, IT",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#hr-it",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "hr-business",
      "claim": "Human resources: business share of automation builders in Workato’s sample: 39% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 39,
      "unit": "percent",
      "population": "Automation builders within Human resources in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Human resources, Business",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#hr-business",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "it-it",
      "claim": "IT: IT share of automation builders in Workato’s sample: 66% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 66,
      "unit": "percent",
      "population": "Automation builders within IT in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, IT, IT",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#it-it",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "it-business",
      "claim": "IT: business share of automation builders in Workato’s sample: 34% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 34,
      "unit": "percent",
      "population": "Automation builders within IT in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, IT, Business",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#it-business",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "product-it",
      "claim": "Product and engineering: IT share of automation builders in Workato’s sample: 61% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 61,
      "unit": "percent",
      "population": "Automation builders within Product and engineering in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Product and engineering, IT",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#product-it",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "product-business",
      "claim": "Product and engineering: business share of automation builders in Workato’s sample: 39% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 39,
      "unit": "percent",
      "population": "Automation builders within Product and engineering in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Product and engineering, Business",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#product-business",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "revops-it",
      "claim": "Revenue operations: IT share of automation builders in Workato’s sample: 48% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 48,
      "unit": "percent",
      "population": "Automation builders within Revenue operations in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Revenue operations, IT",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#revops-it",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "revops-business",
      "claim": "Revenue operations: business share of automation builders in Workato’s sample: 52% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 52,
      "unit": "percent",
      "population": "Automation builders within Revenue operations in Workato’s sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Front office teams embrace more citizen development, chart chapter2-graph4, Revenue operations, Business",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#revops-business",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "support-gap",
      "claim": "Customer support and operations: absolute gap between reported IT and business builder shares: 4 pp (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 4,
      "unit": "percentage points",
      "population": "Anonymized Workato platform sample: 1,055 companies and 82,000 automated processes; not all businesses",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workspace369 (calculation from cited primary inputs)",
      "source_title": "Workflow Automation Statistics by Business Function: Workspace369 model",
      "source_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/",
      "source_locator": "Workspace369 calculation; see formula and input IDs in the download",
      "publication_date": "2026-09-12",
      "accessed_date": "2026-09-12",
      "primary_source": false,
      "method_notes": "Difference between the displayed, rounded shares; no causal or performance interpretation.",
      "license_notes": "Attribute Workspace369 calculations; original input source rights remain with their producers.",
      "status": "verified",
      "kind": "calculated",
      "formula": "Absolute value of published IT percentage minus published business percentage",
      "input_stat_ids": [
        "support-it",
        "support-business"
      ],
      "input_source_urls": [
        "https://www.workato.com/work-automation-index"
      ],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#support-gap",
      "evidence_type": "Descriptive calculation",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "data-gap",
      "claim": "DataOps and business intelligence: absolute gap between reported IT and business builder shares: 40 pp (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 40,
      "unit": "percentage points",
      "population": "Anonymized Workato platform sample: 1,055 companies and 82,000 automated processes; not all businesses",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workspace369 (calculation from cited primary inputs)",
      "source_title": "Workflow Automation Statistics by Business Function: Workspace369 model",
      "source_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/",
      "source_locator": "Workspace369 calculation; see formula and input IDs in the download",
      "publication_date": "2026-09-12",
      "accessed_date": "2026-09-12",
      "primary_source": false,
      "method_notes": "Difference between the displayed, rounded shares; no causal or performance interpretation.",
      "license_notes": "Attribute Workspace369 calculations; original input source rights remain with their producers.",
      "status": "verified",
      "kind": "calculated",
      "formula": "Absolute value of published IT percentage minus published business percentage",
      "input_stat_ids": [
        "data-it",
        "data-business"
      ],
      "input_source_urls": [
        "https://www.workato.com/work-automation-index"
      ],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#data-gap",
      "evidence_type": "Descriptive calculation",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "finance-gap",
      "claim": "Finance and accounting: absolute gap between reported IT and business builder shares: 23 pp (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 23,
      "unit": "percentage points",
      "population": "Anonymized Workato platform sample: 1,055 companies and 82,000 automated processes; not all businesses",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workspace369 (calculation from cited primary inputs)",
      "source_title": "Workflow Automation Statistics by Business Function: Workspace369 model",
      "source_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/",
      "source_locator": "Workspace369 calculation; see formula and input IDs in the download",
      "publication_date": "2026-09-12",
      "accessed_date": "2026-09-12",
      "primary_source": false,
      "method_notes": "Difference between the displayed, rounded shares; no causal or performance interpretation.",
      "license_notes": "Attribute Workspace369 calculations; original input source rights remain with their producers.",
      "status": "verified",
      "kind": "calculated",
      "formula": "Absolute value of published IT percentage minus published business percentage",
      "input_stat_ids": [
        "finance-it",
        "finance-business"
      ],
      "input_source_urls": [
        "https://www.workato.com/work-automation-index"
      ],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#finance-gap",
      "evidence_type": "Descriptive calculation",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "hr-gap",
      "claim": "Human resources: absolute gap between reported IT and business builder shares: 22 pp (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 22,
      "unit": "percentage points",
      "population": "Anonymized Workato platform sample: 1,055 companies and 82,000 automated processes; not all businesses",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workspace369 (calculation from cited primary inputs)",
      "source_title": "Workflow Automation Statistics by Business Function: Workspace369 model",
      "source_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/",
      "source_locator": "Workspace369 calculation; see formula and input IDs in the download",
      "publication_date": "2026-09-12",
      "accessed_date": "2026-09-12",
      "primary_source": false,
      "method_notes": "Difference between the displayed, rounded shares; no causal or performance interpretation.",
      "license_notes": "Attribute Workspace369 calculations; original input source rights remain with their producers.",
      "status": "verified",
      "kind": "calculated",
      "formula": "Absolute value of published IT percentage minus published business percentage",
      "input_stat_ids": [
        "hr-it",
        "hr-business"
      ],
      "input_source_urls": [
        "https://www.workato.com/work-automation-index"
      ],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#hr-gap",
      "evidence_type": "Descriptive calculation",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "it-gap",
      "claim": "IT: absolute gap between reported IT and business builder shares: 32 pp (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 32,
      "unit": "percentage points",
      "population": "Anonymized Workato platform sample: 1,055 companies and 82,000 automated processes; not all businesses",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workspace369 (calculation from cited primary inputs)",
      "source_title": "Workflow Automation Statistics by Business Function: Workspace369 model",
      "source_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/",
      "source_locator": "Workspace369 calculation; see formula and input IDs in the download",
      "publication_date": "2026-09-12",
      "accessed_date": "2026-09-12",
      "primary_source": false,
      "method_notes": "Difference between the displayed, rounded shares; no causal or performance interpretation.",
      "license_notes": "Attribute Workspace369 calculations; original input source rights remain with their producers.",
      "status": "verified",
      "kind": "calculated",
      "formula": "Absolute value of published IT percentage minus published business percentage",
      "input_stat_ids": [
        "it-it",
        "it-business"
      ],
      "input_source_urls": [
        "https://www.workato.com/work-automation-index"
      ],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#it-gap",
      "evidence_type": "Descriptive calculation",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "product-gap",
      "claim": "Product and engineering: absolute gap between reported IT and business builder shares: 22 pp (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 22,
      "unit": "percentage points",
      "population": "Anonymized Workato platform sample: 1,055 companies and 82,000 automated processes; not all businesses",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workspace369 (calculation from cited primary inputs)",
      "source_title": "Workflow Automation Statistics by Business Function: Workspace369 model",
      "source_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/",
      "source_locator": "Workspace369 calculation; see formula and input IDs in the download",
      "publication_date": "2026-09-12",
      "accessed_date": "2026-09-12",
      "primary_source": false,
      "method_notes": "Difference between the displayed, rounded shares; no causal or performance interpretation.",
      "license_notes": "Attribute Workspace369 calculations; original input source rights remain with their producers.",
      "status": "verified",
      "kind": "calculated",
      "formula": "Absolute value of published IT percentage minus published business percentage",
      "input_stat_ids": [
        "product-it",
        "product-business"
      ],
      "input_source_urls": [
        "https://www.workato.com/work-automation-index"
      ],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#product-gap",
      "evidence_type": "Descriptive calculation",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "revops-gap",
      "claim": "Revenue operations: absolute gap between reported IT and business builder shares: 4 pp (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 4,
      "unit": "percentage points",
      "population": "Anonymized Workato platform sample: 1,055 companies and 82,000 automated processes; not all businesses",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workspace369 (calculation from cited primary inputs)",
      "source_title": "Workflow Automation Statistics by Business Function: Workspace369 model",
      "source_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/",
      "source_locator": "Workspace369 calculation; see formula and input IDs in the download",
      "publication_date": "2026-09-12",
      "accessed_date": "2026-09-12",
      "primary_source": false,
      "method_notes": "Difference between the displayed, rounded shares; no causal or performance interpretation.",
      "license_notes": "Attribute Workspace369 calculations; original input source rights remain with their producers.",
      "status": "verified",
      "kind": "calculated",
      "formula": "Absolute value of published IT percentage minus published business percentage",
      "input_stat_ids": [
        "revops-it",
        "revops-business"
      ],
      "input_source_urls": [
        "https://www.workato.com/work-automation-index"
      ],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#revops-gap",
      "evidence_type": "Descriptive calculation",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "ai-revops",
      "claim": "Workato sample: revenue operations share of generative-ai use cases: 48% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 48,
      "unit": "percent",
      "population": "Generative-AI use cases in the Workato sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 1, IT and revenue operations are the early adopters of generative AI",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#ai-revops",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "ai-it",
      "claim": "Workato sample: it operations share of generative-ai use cases: 31% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 31,
      "unit": "percent",
      "population": "Generative-AI use cases in the Workato sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 1, IT and revenue operations are the early adopters of generative AI",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#ai-it",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "outside-it",
      "claim": "Workato sample: automated processes built outside it: 44% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 44,
      "unit": "percent",
      "population": "Automated processes in the Workato sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Chapter 2, Everyone is automating their work",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#outside-it",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    },
    {
      "stat_id": "human-loop",
      "claim": "Workato sample: automated processes including human interaction: 11% (2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026).",
      "value": 11,
      "unit": "percent",
      "population": "Automated processes in the Workato sample",
      "geography": "International platform sample; not country-representative",
      "observation_period": "2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026",
      "publisher": "Workato",
      "source_title": "Work Automation Index 2024",
      "source_url": "https://www.workato.com/work-automation-index",
      "source_locator": "Top 8 takeaways, humans in the loop",
      "publication_date": null,
      "accessed_date": "2026-09-12",
      "primary_source": true,
      "method_notes": "Workato’s original platform analysis; Appendix 3 describes the 2021–2023 sample. Chapter 2 chart shows distribution by builders within each function, not the percentage of all firms adopting automation. Item-specific counts and uncertainty are not published.",
      "license_notes": "Selected factual observations paraphrased with attribution. No source report, chart, participant data or proprietary database is redistributed; source rights remain with its producer.",
      "status": "verified",
      "kind": "reported",
      "formula": null,
      "input_stat_ids": [],
      "input_source_urls": [],
      "standard_error_percentage_points": null,
      "standard_error_locator": null,
      "cohort": null,
      "age_years": null,
      "surviving_establishments": null,
      "canonical_url": "https://workspace369.com/research/workflow-automation-statistics-by-business-function/#human-loop",
      "evidence_type": "Platform-observed distribution",
      "qualifier": null,
      "significance": null
    }
  ]
}