# A phone menu that rings the right team.

> Workspace369 routes business calls with IVR menus, ring groups, queues, business hours, holidays, forwarding, voicemail, greetings, and client context.

Canonical: https://workspace369.com/features/auto-attendant-and-ivr/
Last updated: 2026-11-12

Callers hear your greeting, press a key and reach the right team, a call queue or voicemail, following the business hours you set. It is rule-based routing, not an AI voice agent.

The auto-attendant starts on Specialist ($149/mo, 10 seats). Calls and voicemail start on Voyager ($74/mo, 2 seats).

14-day free trial. Card required. After the trial: $149/month for Specialist. Renews automatically every month until you cancel. Cancel anytime in Settings → Billing.

[Talk to sales](https://workspace369.com/contact-sales/)

## What is an auto-attendant and IVR system?

An auto-attendant and IVR system greets callers, collects keypad input, and routes each call according to defined rules. Workspace369 connects those rules to ring groups, queues, business hours, forwarding, voicemail, recordings, transcripts, and the matching client record.

Product reference

Reviewed July 17, 2026 by the Workspace369 Product Team. Availability can vary by plan, region, and workspace configuration.

[Read the product documentation ->](https://docs.workspace369.com/v/2026.3/communication/voice-phone-number-and-routing/)

## Call the line. Press a key.

This is a sample menu built with the auto-attendant: two ring groups and a voicemail option. Press a key to see where the call goes, or don't press anything.

- Up to 9 menu options, each sent to a ring group or voicemail
- Type a greeting for text-to-speech or upload a recording
- A business number can have its own menu

What callers hear

“Thanks for calling Ortiz Studio. For bookings press 1, for support press 2, to leave a message press 3.”

**Rings “Bookings” (3 members)**

Ring everyone at once: every available teammate rings together — first to pick up wins.

*SR**PS**JL*

Sample menu. Group names and teammates are examples.

## Every call follows the rules you set.

The auto-attendant is rule-based routing, not an AI voice agent. Each step is a setting you control, and each call ends up on the caller's conversation in the inbox.

1. 01Check the hours Set workspace hours, give a number its own schedule, and add holidays and closed dates. Business hours **After hours:** callers hear your after-hours greeting instead.
2. 02Greet and offer the menu Callers hear your greeting, then press a key. A keypress timeout decides how long the menu waits. Enable auto-attendant
3. 03Ring the right team The chosen ring group rings by its strategy: everyone at once, in rotation, or whoever finished their last call the longest time ago. Ring strategy
4. 04Hold, don't drop When nobody is free, the call queue holds the caller with music and can announce their place and expected wait. Hold callers in a queue **After the maximum wait:** the call goes to voicemail.
5. 05Take a message Voicemail lands on the caller's conversation in the inbox, transcribed and summarized when you turn on voicemail transcription and summaries. Voicemail

## Pick how each team answers.

Every ring group has a strategy. Use the one that fits the team behind the menu option, and let the call queue catch callers when everyone is busy.

### Ring everyone at once

Every available teammate rings together — first to pick up wins.

Good for bookings: whoever is free answers first.

### Rotate through team

Rings one teammate at a time in rotation, so calls are evenly spread.

Good for support: calls spread evenly across the team.

### Least recently active

Rings whoever finished their last call the longest time ago.

Good for sales: whoever finished their last call longest ago takes the next one.

Call queue

Callers wait with music, can hear their place in line, and go to voicemail when the maximum wait runs out.

## Calls from Voyager. The phone menu from Specialist.

Business calls, voicemail and no-answer forwarding start on Voyager. The auto-attendant, ring groups, business-hours routing and call queues come with the full phone system on Specialist.

[Compare plans](https://workspace369.com/pricing/)

**Which Workspace369 plan each phone feature starts on**

| Feature | **Cadet**$29/mo | **Voyager**$74/mo | **Specialist**$149/mo | **Commander**$299/mo | **Enterprise**$699/mo |
| --- | --- | --- | --- | --- | --- |
| Calls |  |  |  |  |  |
| Voice & voicemail | Not included | From **Voyager** |  |  |  |
| No-answer forwarding | Not included | From **Voyager** |  |  |  |
| Phone system |  |  |  |  |  |
| Auto-attendant & IVR | Not included | Not included | From **Specialist** |  |  |
| Ring groups | Not included | Not included | From **Specialist** |  |  |
| Business-hours routing | Not included | Not included | From **Specialist** |  |  |
| Call queues | Not included | Not included | From **Specialist** |  |  |

From the Workspace369 pricing matrix.

## Related features and guides

## What the auto-attendant does, and what it does not

### Does Workspace369 include an automated receptionist?

Yes, from Specialist ($149 a month, 10 seats). Workspace369 includes configurable auto-attendant and IVR workflows for greetings, keypad input, ring groups, queues, business hours, forwarding, and voicemail.

### Is the Workspace369 receptionist an AI voice agent?

No. The current workflow is rule-based IVR and call routing. Workspace369 uses AI for call summaries, voicemail transcription, and communication assistance after or around the call.

### Can calls route differently after hours?

Yes, from Specialist. Workspace369 supports per-day business hours, holiday and vacation closures, forwarding rules, call queues, voicemail, and configurable after-hours greetings.

## Recent updates

[All release notes](https://workspace369.com/changelog/)

- [May 31, 2026**May 2026: email in your inbox, multiple phone numbers and clearer team permissions**Write and preview email from the inbox, run several email addresses and phone numbers, delete and block safely, and set team permissions with role presets.](https://workspace369.com/changelog/2026-05-31-may-2026-roundup/)
- [April 30, 2026**March and April 2026: a new proposal builder, intake forms and project profitability**A visual proposal builder with deposits and tracking, several intake forms with an inbound API, profitability and AR aging reports, calls, and an AI knowledge base.](https://workspace369.com/changelog/2026-04-30-march-april-2026-roundup/)

## Build the menu your callers hear first.

Start a free trial, set your business hours and greeting, and choose where each key sends the call.

[Request a demo](https://workspace369.com/contact-sales/)