# The numbers behind running client work.

> Explore research reports on agency pricing, freelancer rates, CRM, AI, cash flow and workforce costs, with original sources, clear methods and free downloads.

Canonical: https://workspace369.com/research/
Last updated: 2026-10-09

Agency pricing. Project margins. Proposal close rates. Cash flow, CRM and workflows. Open research reports with primary sources, downloadable data, and the working behind every calculation.

[Contribute to the agency and freelancer pricing study →](https://workspace369.com/research/service-pricing-study/)

[Workspace369 plans compared: 209 features across 5 plans →](https://workspace369.com/research/workspace369-plan-and-feature-matrix/)

[Subscribe to the research feed](https://workspace369.com/research/feed.xml)

Primary-source evidenceTransparent methodsFree CSV & JSON

## Four numbers worth citing.

[**34.7%**of U.S. employer establishments born in the year ended March 2015 were still operating ten years later*U.S. Bureau of Labor Statistics, Business Employment Dynamics*](https://workspace369.com/research/small-business-survival-rate-statistics/)[**23.2%**of U.S. employer businesses reported using AI in any business function; 27.3% expect to within six months*U.S. Census Bureau, Business Trends and Outlook Survey, August 2026*](https://workspace369.com/research/small-business-ai-adoption-statistics/)[**2.3%**average monthly quits rate in professional and business services in 2025, down from 3.4% in 2021*U.S. Bureau of Labor Statistics, JOLTS*](https://workspace369.com/research/employee-turnover-statistics-by-industry/)[**50%**of small employer firms reported uneven cash flow, including collecting on receivables, in the prior 12 months*Federal Reserve Banks, Small Business Credit Survey 2025*](https://workspace369.com/research/small-business-cash-flow-statistics/)

## Useful evidence. Ready to verify.

01 — 33

[01 / Research report B2B Invoice Payment Times by Industry: 2026 Benchmark Compare payment times and late-payment measures across UK industries and regions, with primary-source data and a transparent cash-flow model. **Data coverage**Calendar year 2025 136 data points & calculations**Explore the report →**](https://workspace369.com/research/b2b-invoice-payment-statistics/)[02 / Research report Small Business AI Adoption Statistics: 2026 Census Data by Size In the August 10–23, 2026 Census snapshot, 23.6% of employers with 1–4 employees reported using AI in any business function. Compare business sizes, industries and states, with uncertainty and free data downloads. **Data coverage**August 10–23, 2026 reference period 160 data points & calculations**Explore the report →**](https://workspace369.com/research/small-business-ai-adoption-statistics/)[03 / Research report Client-Work Software Stack Cost Index: 2026 Reproduce baseline software subscription costs for client-work teams using verified US vendor prices, seat minimums and annual-versus-monthly scenarios. **Data coverage**US list prices checked October 22, 2026 (Pipedrive: September 12, 2026) 64 data points & calculations**Explore the report →**](https://workspace369.com/research/client-work-software-cost-index/)[04 / Research report Professional Services Labor Cost Benchmarks: 2026 Compare BLS hourly compensation, wages and benefits by establishment size, then reproduce an illustrative billable-rate model with explicit assumptions. **Data coverage**June 2026 91 data points & calculations**Explore the report →**](https://workspace369.com/research/professional-services-labor-cost-statistics/)[05 / Research report Business Survival Rates After 1, 5 and 10 Years: BLS Data Of U.S. private-sector employer establishments born in the year ended March 2015, 79.6% survived one year, 50.2% five years and 34.7% ten years. Compare BLS cohorts and industries through March 2025. **Data coverage**Observations through March 2025 76 data points & calculations**Explore the report →**](https://workspace369.com/research/small-business-survival-rate-statistics/)[06 / Research report Small Business Cash Flow Statistics 2026 Explore U.S. employer cash-flow challenges, funding needs and debt, with Federal Reserve survey data, sample sizes, confidence intervals and free downloads. **Data coverage**2025 survey; prior-12-month questions and conditions at the time of survey 61 data points & calculations**Explore the report →**](https://workspace369.com/research/small-business-cash-flow-statistics/)[07 / Research report Payment Processing Cost Benchmarks 2026: Cards vs ACH Compare standard U.S. Stripe, Square and PayPal processing fees across payment sizes, with a transparent card-versus-ACH calculator and original pricing links. **Data coverage**Public pricing checked October 22, 2026 108 data points & calculations**Explore the report →**](https://workspace369.com/research/payment-processing-cost-benchmarks/)[08 / Research report Solo Business Revenue Benchmarks by Industry and State Compare Census nonemployer receipts by service industry and state, with reproducible revenue-per-business calculations, primary sources and free data downloads. **Data coverage**Calendar year 2023; verified for the 2026 edition 189 data points & calculations**Explore the report →**](https://workspace369.com/research/solo-business-revenue-benchmarks/)[09 / Research report Sole Proprietor Profit Margins and Expense Benchmarks by Industry Explore IRS sole-proprietor receipts, deductions and net income by service industry, with transparent aggregate profit and expense ratios and source downloads. **Data coverage**Tax year 2023; IRS table published March 2026 144 data points & calculations**Explore the report →**](https://workspace369.com/research/sole-proprietor-profit-margin-benchmarks/)[10 / Research report Average Employee Turnover Rate by Industry: 2026 Statistics The average employee turnover rate in U.S. private industry was 3.6% a month in 2025 (BLS JOLTS total separations), from 2.1% in finance and insurance to 6.1% in arts, entertainment and recreation among the industries shown. Quits, the closest measure of voluntary attrition, averaged 2.2%. Compare industries and regions below. **Data coverage**2025 annual averages; selected 2021–2024 comparison points 80 data points & calculations**Explore the report →**](https://workspace369.com/research/employee-turnover-statistics-by-industry/)[11 / Research report Sales Productivity and CRM Admin-Time Statistics Compare selling time, CRM administration and sales capacity using original survey evidence, plus a reproducible workweek model with clearly stated assumptions. **Data coverage**August–September 2025 survey; 2026 report edition 21 data points & calculations**Explore the report →**](https://workspace369.com/research/sales-productivity-crm-admin-statistics/)[12 / Research report CRM Data Quality and AI Readiness Statistics Explore CRM data readiness, reported business impacts and governance priorities, with original survey sources, explicit respondent bases and dated evidence downloads. **Data coverage**2025 and 2026 report editions; Validity fieldwork dates not disclosed in the public summaries 13 data points & calculations**Explore the report →**](https://workspace369.com/research/crm-data-quality-ai-readiness-statistics/)[13 / Research report AI Productivity and Time-Savings Benchmarks Compare experimental AI results for writing, consulting and coding, with model-era limits, measured versus perceived outcomes and reproducible time-index calculations. **Data coverage**2022–2025 experiments; institutional updates checked through September 2026 14 data points & calculations**Explore the report →**](https://workspace369.com/research/ai-productivity-time-savings-benchmarks/)[14 / Research report AI Customer Service Performance Statistics Compare measured AI-assisted support outcomes with customer expectations, keeping resolution productivity, quality and vendor-survey opinions clearly separated. **Data coverage**Support rollout mainly fall 2020–winter 2021; Zendesk 2026 report released November 2025 11 data points & calculations**Explore the report →**](https://workspace369.com/research/ai-customer-service-performance-statistics/)[15 / Research report Workflow Automation Statistics by Business Function Compare IT and business participation in workflow automation by department, with historical platform evidence, human-review context and reproducible ownership-gap calculations. **Data coverage**2023 observations within a 2021–2023 sample; 2024 report, reviewed in 2026 25 data points & calculations**Explore the report →**](https://workspace369.com/research/workflow-automation-statistics-by-business-function/)[16 / Research report Cloud Software Adoption Statistics by Business Size and Industry Compare paid cloud software adoption across EU business sizes, industries and countries using Eurostat data, with source links and downloadable comparisons. **Data coverage**2025 survey year 150 data points & calculations**Explore the report →**](https://workspace369.com/research/cloud-software-adoption-statistics/)[17 / Research report CRM Adoption Statistics by Business Size and Industry Compare CRM adoption across EU business sizes, industries and countries using Eurostat data, with source links and downloadable comparisons. **Data coverage**2025 survey year 150 data points & calculations**Explore the report →**](https://workspace369.com/research/crm-adoption-statistics/)[18 / Research report Employee Absenteeism Statistics by Industry and Occupation Compare U.S. employee absence and lost-worktime rates by industry and occupation, with BLS source tables, downloadable evidence and 2025 coverage warnings. **Data coverage**2025 eleven-month average, excluding October 54 data points & calculations**Explore the report →**](https://workspace369.com/research/employee-absenteeism-statistics/)[19 / Research report Paid Leave and Employee Benefits Benchmarks Compare paid leave, retirement and medical benefits for U.S. private-industry workers by establishment size and occupation, with BLS sources and free downloads. **Data coverage**March 2025 126 data points & calculations**Explore the report →**](https://workspace369.com/research/paid-leave-employee-benefits-benchmarks/)[20 / Research report Remote and Hybrid Work Statistics by Industry and Occupation Explore U.S. telework rates by industry and occupation using BLS data, with clear remote and hybrid definitions, dated observations and downloadable source tables. **Data coverage**August 2026; not seasonally adjusted 189 data points & calculations**Explore the report →**](https://workspace369.com/research/remote-hybrid-work-statistics/)[21 / Research report Freelancer and Independent Contractor Statistics Compare BLS independent contractor counts by industry and occupation with the Upwork and MBO Partners freelancer surveys, and see why their totals differ by tens of millions. **Data coverage**Surveys 2014–2026; BLS supplements February 2005, May 2017 and July 2023 166 data points & calculations**Explore the report →**](https://workspace369.com/research/freelancer-independent-contractor-statistics/)[22 / Research report New Business Formation Statistics by State and Industry Compare U.S. business applications by state and industry using Census data, with projected employer formations clearly separated from applications and actual openings. **Data coverage**August 2026 with July comparison; seasonally adjusted 219 data points & calculations**Explore the report →**](https://workspace369.com/research/new-business-formation-statistics/)[23 / Research report Business Email Compromise Statistics and Reported Losses Read FBI business email compromise complaint and loss statistics for 2020–2025, with exact report pages, reusable evidence and clear limits on prevalence claims. **Data coverage**Reporting years 2020–2025; nominal U.S. dollars 12 data points & calculations**Explore the report →**](https://workspace369.com/research/business-email-compromise-statistics/)[24 / Research report Project Management Success and Failure Statistics Examine project success and failure statistics from PMI’s original research, with explicit outcome definitions, survey limitations and page-level source references. **Data coverage**May 2026 report; quantitative fieldwork dates not disclosed in the inspected PDF 13 data points & calculations**Explore the report →**](https://workspace369.com/research/project-management-success-failure-statistics/)[25 / Research report Revenue per Employee Benchmarks by Service Industry Compare service-industry revenue per employee using Census employer-business data, with reproducible calculations, matched source units and downloadable evidence. **Data coverage**Calendar year 2024 revenue and March 12 employment 52 data points & calculations**Explore the report →**](https://workspace369.com/research/revenue-per-employee-benchmarks/)[26 / Research report What Agencies Charge for SEO: 2026 Evidence Review Compare SEO agency pricing surveys with public starting prices checked in October 2026. Keep monthly fees, service scope and commitment terms attached to each source. **Data coverage**Survey observations labeled separately; public offers checked October 22, 2026, except Straight North, last confirmed October 9, 2026 15 data points & calculations**Explore the report →**](https://workspace369.com/research/agency-pricing-benchmarks/)[27 / Research report Freelancer Rates by Service: 2026 Report Guide Read selected UK day rates and US hourly rates from YunoJuno’s 2026 report, based on 2024–2025 platform data, with source links and clear scope limits. **Data coverage**2024–2025 data, published in the 2026 report 12 data points & calculations**Explore the report →**](https://workspace369.com/research/freelancer-rate-benchmarks/)[28 / Research report Web Design Pricing Benchmarks: A 2026 Evidence Review Compare sourced web-design project costs and hourly bands, then use transparent effort scenarios and a scope checklist to evaluate a real project quote. **Data coverage**September 2026 publication snapshot; underlying project dates undisclosed 14 data points & calculations**Explore the report →**](https://workspace369.com/research/web-design-pricing-benchmarks/)[29 / Research report Agency Profit Margin Benchmarks: Project and Net Margins Read attributed digital-agency profit margins by size, distinguish project and after-tax net margin, and reproduce a cost-to-price scenario with explicit assumptions. **Data coverage**2025 financial results and separately labeled 2026 survey measures 13 data points & calculations**Explore the report →**](https://workspace369.com/research/agency-profit-margin-benchmarks/)[30 / Research report Proposal Close Rate Benchmarks: A 2026 Evidence Review Compare selected proposal close rates, closing times and document lengths from Proposify’s 2026 report, with clear denominators and a method for your own cohort. **Data coverage**2026 report edition; exact proposal observation dates undisclosed 10 data points & calculations**Explore the report →**](https://workspace369.com/research/proposal-close-rate-benchmarks/)[31 / Research report Freelancer Late Payment Statistics: What the Primary Sources Show How often freelancers are paid late or not at all, what it costs them and how they recover it, from Freelancers Union (2015), IPSE (2022) and New York City complaint data (FY2019–2023). **Data coverage**Source-labeled: 2014 payment year (surveyed July 2015), 2022, fiscal years 2019–2023, May 2024–May 2025 and UK casework years 2023–24 and 2024–25 54 data points & calculations**Explore the report →**](https://workspace369.com/research/freelancer-late-payment-statistics/)[32 / Research report Freelance Writing and Editing Rates: What the Primary Sources Show What freelance writers and editors charge per word and per hour, from the Editorial Freelancers Association’s 2026 Rate Chart (2025 rates), with BLS May 2025 wages for employed writers and editors as a separate benchmark. **Data coverage**Source-labeled: 2025 calendar year (EFA survey, November 2025 to mid-January 2026) and May 2025 (BLS) 53 data points & calculations**Explore the report →**](https://workspace369.com/research/freelance-writing-rates/)[33 / Research report Client-Work Software Price Tracker: HoneyBook, Dubsado, Bonsai and More Current plan prices for HoneyBook, Dubsado, Bonsai, 17hats, FreshBooks, Harvest, Teamwork.com and Moxie, each read on the vendor’s own pricing page with both billing options shown, plus a dated change log of price increases. **Data coverage**Prices checked November 7, 2026; change log from January 2025 46 data points & calculations**Explore the report →**](https://workspace369.com/research/client-work-software-price-tracker/)

## A citation should lead somewhere solid.

Workspace369 publishes this library to make client-work research easier to check and reuse. We do not present third-party statistics as our own survey or promise that publishing data earns links or AI citations.

01

### Go to the producer

Government datasets, original studies, surveys and vendor prices. Every numeric observation has a source, period and precise locator.

02

### Show the calculation

Our models separate observed facts from assumptions. Download the inputs and reproduce the arithmetic.

03

### Keep the dates honest

An editorial update is not a new measurement. Every report states its actual data period, review cadence and limitations.

## Have a correction or a better primary source?

Send the report, the affected statistic and a link to the original evidence to [support@workspace369.com](mailto:support@workspace369.com?subject=Research%20correction).

[Explore practical client-work guides →](https://workspace369.com/learn/)