Help in the app, and a person when you need one.
Look it up in the Help Center, ask Live Chat, where AI answers first and a person takes over, or file a ticket and follow it to the end.
14-day free trial. Card required. After the trial: from $29/month. Renews automatically every month until you cancel. Cancel anytime in Settings → Billing.
2 minutes: email, mobile number (code for US/Canada only), card. $0 for 14 days.
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- Help Center, Live Chat, tickets and email support on every plan.
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- Live Chat shows the support articles behind each AI answer.
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- A dedicated support contact on Commander and Enterprise.
What should business software support include?
Business software support should let a team find an answer fast, reach a person when the answer isn't enough, and follow a problem until it is fixed. In Workspace369 support is built into the app: the Help Center with FAQs and guides, Live Chat where Workspace369 AI answers from support articles and hands over to the support team, tickets with a category, priority and attachments, and email support, with a dedicated contact on Commander and Enterprise.
Reviewed October 21, 2026 by the Workspace369 Product Team. Availability can vary by plan, region, and workspace configuration.
Search Workspace369 documentationLook it up, ask, or file a ticket.
Support lives inside Workspace369, so you never leave the screen you were on.
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Pick how you want help
The Support screen gathers the Help Center with FAQs and guides, a new ticket, your ticket history, Live Chat and the support email address, which you can copy in one tap.
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Chat, and reach a person when you need one
Live Chat answers first with Workspace369 AI, which shows the support articles it used. When it isn't sure, or when you ask for a person, the chat goes to the support team, and you can rate it when it ends.
- Past chats stay in Chat History
- Out of hours, leave a message and the team gets back to you
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File a ticket with the details
Give the request a subject, a category such as Bug Report or Billing, a priority and a description, and attach screenshots or files. If the connection drops, the draft is kept on your device.
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Follow every request to the end
My Tickets lists each request with its status, from Open and In Progress to Waiting on Customer, Resolved and Closed. Reply in the ticket, and reopen it if the problem comes back.
Tell us what kind of help you need.
Every ticket has a category, so it reaches the right person with the context already there. Pick one when you create the ticket; General is the default.
- Low, Medium or High priority
- Attach screenshots and files
- Reply and reopen from the ticket itself
- Invoice PDF shows the old logoOct 21 · 1 attachmentOpenMedium
- Typo on the booking pageOct 17 · 1 attachmentResolvedHigh
Sample tickets. Pick a category to see examples.
Help on every plan, a dedicated contact on Commander.
Documentation, email support and onboarding guidance come with every plan. Commander and Enterprise add a dedicated support contact for your team.
Compare plans- Email supportEvery plan
- Dedicated supportCommander and up
Read from the current plan comparison.
Platform & Support questions
How do I contact Workspace369 support?
Open Support in the app. From there you can browse the Help Center, start a Live Chat, create a ticket, see your past tickets, or copy the support email address, support@workspace369.com.
Is Live Chat a bot or a person?
Both. Workspace369 AI answers first, from approved support articles, and shows the sources it used. When it isn't sure, or when you ask for a person, the chat goes to the support team. Out of hours you can leave a message instead.
What happens after I submit a ticket?
It appears in My Tickets as Open. Its status moves through In Progress, Waiting on Customer, Resolved and Closed, you can reply in the ticket, and you can reopen it if the problem returns.
Where can users find Workspace369 documentation?
The Help Center at docs.workspace369.com has searchable, versioned guides for setup, clients, projects, Inbox, Voice, billing, automations, permissions, the catalog and integrations.
Does Workspace369 offer dedicated support?
Yes. A dedicated support contact is included on Commander ($299 a month) and Enterprise. Documentation, email support and onboarding guidance are on every plan.
Help is one tap away from your first day.
Start free and bring this workflow into the rest of your workspace.
14-day free trial. Card required. After the trial: from $29/month. Renews automatically every month until you cancel. Cancel anytime in Settings → Billing.