I forgot my password. How do I get back in?

Go to workspace369.com/reset-password, enter the email on your account, and we send a link to set a new password. If the email doesn't arrive, check spam, then write to support from this page.

How do I change or cancel my plan?

Go to Settings → Plan. Change plan moves you to another plan, and upgrades apply right away. Cancel subscription is on the same screen.

How do I invite a teammate when every seat is in use?

Invite people from Settings → Team members. Plans include 1, 2, 10, 20 or 50 seats from Cadet to Enterprise. From Voyager you can add a seat for $10 a month, or change plan for more.

Why can't I send text messages yet?

Texting starts on Voyager. Carriers also require a one-time business registration before your number can send texts, and Settings shows Finish SMS registration until it's done.

How do clients pay invoices online?

Connect your Stripe account in Settings → Online payments. After that, clients can pay invoices and deposits by card or ACH bank transfer from the invoice link or the client portal.

How do I export my data?

Go to Settings → Export data. You can export records in different formats, or all your data in one JSON file.

Tell us where you are stuck.

Workspace369 support works by email on every plan, and replies usually come the same day. Describe it in your own words — we'll route it with the right context. No hunting for the right form.

Other ways to get help

Security concern? Email support@workspace369.com directly and include "security" in the subject.

Workspace369 support online — replies usually same day

Hi — tell me what's going on in your own words, or pick a topic below. I'll set up the right request for you.

or pick a topic

Quick answers before you write

Most account questions are one setting away. If none of these fit, the form above reaches a person.

What to include in a request

The page or screen you were on
The client, invoice or proposal involved
What you expected to happen, and what happened instead
A screenshot, if you have one

Email support, the documentation and onboarding guidance are on every plan. Commander and Enterprise add dedicated support.

I forgot my password. How do I get back in?: Go to workspace369.com/reset-password, enter the email on your account, and we send a link to set a new password. If the email doesn't arrive, check spam, then write to support from this page.
How do I change or cancel my plan?: Go to Settings → Plan. Change plan moves you to another plan, and upgrades apply right away. Cancel subscription is on the same screen.
How do I invite a teammate when every seat is in use?: Invite people from Settings → Team members. Plans include 1, 2, 10, 20 or 50 seats from Cadet to Enterprise. From Voyager you can add a seat for $10 a month, or change plan for more.
Why can't I send text messages yet?: Texting starts on Voyager. Carriers also require a one-time business registration before your number can send texts, and Settings shows Finish SMS registration until it's done.
How do clients pay invoices online?: Connect your Stripe account in Settings → Online payments. After that, clients can pay invoices and deposits by card or ACH bank transfer from the invoice link or the client portal.
How do I export my data?: Go to Settings → Export data. You can export records in different formats, or all your data in one JSON file.