These Terms are between you and Workspace369 LLC, a Florida limited liability company, 8225 Emerald Winds Circle, Boynton Beach, FL 33473, USA ("Workspace369", "we", "us"). Questions: support@workspace369.com.
Version: 2026-11-v2. Effective: November 16, 2026. Replaces: the Terms last updated July 30, 2026, which stay available here.
This box is a summary to help you. The numbered sections below are the binding terms, and if the two differ, the numbered sections win.
1.1 Agreement. These Terms govern your access to and use of the Workspace369 client-work operating system, including workspace369.com, app.workspace369.com, our mobile and desktop apps, our public-page hosting (for example on 369.dev), our API, and our connectors for third-party AI apps (together, the "Service"). By creating an account, starting a trial, clicking to accept, or using the Service, you agree to these Terms.
1.2 Other documents that apply. These documents are part of the agreement and are incorporated by reference:
If documents conflict, this order applies: the DPA (for personal data), an order form or written agreement we both sign, these Terms, the AUP, then the other policies.
1.3 Business use. The Service is for business and professional use. If you use it for a company or other entity, you confirm you can bind that entity, and "you" means that entity and you personally as its user. If you are an individual freelancer or sole proprietor, you are still using the Service for business.
1.4 Your clients and contacts. We do not have a contract with the people you invoice, message, sign documents with, or give portal access to ("End Contacts"). You do. These Terms do not make End Contacts our customers.
2.1 What it is. The Service provides customer relationship management, projects and tasks, proposals, invoicing and payments, scheduling and booking, a shared inbox with email, SMS, voice and voicemail, AI-assisted features and automations, client portals and public pages, electronic signatures, files, expenses, accounting, reporting, and integrations.
2.2 Changes. We may add, change or remove features. We will not materially reduce the core functionality of a paid plan during a paid term without notice and, where the reduction is significant, a right to cancel and receive a pro-rata refund of prepaid fees for the rest of that paid term.
2.3 Plans. Plans are Cadet, Voyager, Specialist, Commander and Enterprise. Included seats, storage, workspaces and monthly AI tokens are shown on our pricing page and in the app for your plan. Extra seats are billed at the price shown at the time you add them.
2.4 No guaranteed uptime. We work to keep the Service available but do not promise any uptime level unless we sign a written service-level agreement with you.
We may label features "beta", "preview" or "early access". They are provided as is, may change or end, and may be excluded from support.
4.1 Age. You must be at least 18 years old and able to form a binding contract. The Service is not directed to children, and we do not knowingly collect personal data from anyone under 18 as an account holder.
4.2 Registration and security. Give accurate information and keep it current. Protect your credentials and turn on the extra sign-in security we offer. You are responsible for all activity under your account, including by workspace members, guests, API keys and connected AI apps you authorize.
4.3 Workspace owners. Owners control member roles, permissions, client-portal access and integrations. Owners are responsible for configuring them appropriately and for the actions of the people and apps they authorize.
4.4 Report problems. Tell us promptly at support@workspace369.com about unauthorized use or a suspected security incident.
4.5 Sanctions. You may not use the Service if you are subject to US sanctions, or located in a comprehensively sanctioned country or region. See Section 31.
5.1 Paid plans renew automatically. Paid plans are billed in advance, monthly or yearly depending on the billing period you choose at checkout. Your subscription renews automatically for the same period, at the then-current price shown to you, until you cancel.
5.2 Free trial. Where we offer a free trial (currently 14 days), we require a payment card to start it. Unless you cancel before the trial ends, your trial converts to a paid subscription and we will charge your card the plan price you selected on the trial end date, and then automatically at the start of each billing period until you cancel. The price and billing period are shown to you before you confirm, and your trial end date is shown in Settings → Billing.
5.3 Your authorization. When you start a trial or subscribe, you authorize us (through Stripe, or through Apple or Google where you buy in their apps) to charge your payment method for the amounts described in Section 5.2 and Section 7, including taxes, and for any plan changes, extra seats, or add-ons you choose. This authorization continues until you cancel and we have processed the cancellation. You will see the price, billing period and renewal terms before you confirm.
5.4 Confirmation. Before you confirm, we show you the plan, the price, the billing period and the date of your first charge. Your subscription renews automatically until you cancel.
5.5 Trial reminder. When 3 days or fewer remain in your trial, we email you a reminder and the app shows a notice with the date your card will be charged. If you have unsubscribed from product emails you may not get the email. The charge date is always shown in Settings → Billing. If an email does not reach you, the trial still converts as described, so you should also check the trial end date in Settings → Billing.
5.6 Renewal date. You can see your next renewal date and amount in Settings → Billing at any time. We give notice of price changes as set out in Section 7.3.
5.7 Trial limits. One free trial per account. We may refuse or end a trial we reasonably believe is abused. We may limit features, messaging or AI use during trials. Free trials may not be combined with other offers unless the offer says so.
5.8 Apple and Google purchases. If you subscribe through the Apple App Store or Google Play, Apple or Google processes the payment, and their terms govern billing, renewal, cancellation and refunds for that purchase (see Section 24).
6.1 How to cancel. You can cancel at any time:
6.2 Effect. If you cancel during a free trial, you are not charged. If you cancel a paid plan, you keep access until the end of the period you already paid for, and the plan does not renew. Cancelling a plan does not delete your account or cancel separate purchases such as phone numbers, unless you also close them.
6.3 Timing. To avoid a renewal charge, cancel before the renewal date. We will not charge you for a new billing period after your cancellation has taken effect.
6.4 Our right to end plans. We may end or change a plan, offer or billing method with notice. If we discontinue a paid plan, you may cancel and receive a pro-rata refund of prepaid fees for the unused part of the current term.
7.1 Fees. Fees are shown at checkout and on our pricing page, in US dollars unless stated. Fees are non-cancellable and non-refundable except as stated in Section 8, the Refund and Cancellation Policy, or required by law.
7.2 Taxes. Prices exclude sales, use, VAT, GST and similar taxes unless stated. We collect them where required. You are responsible for any other taxes on your use of the Service, other than taxes on our income.
7.3 Price changes. We may change prices. For subscriptions, we will give you at least 30 days' notice by email before a change takes effect, and the change applies from your next renewal after the notice period. If you do not want the new price, cancel before it takes effect. Price changes do not affect the current paid period.
7.4 Failed payments. If a payment fails, we may retry it, and we may restrict or suspend paid features and, after reasonable notice, downgrade or end the subscription. You remain responsible for unpaid amounts. You can update your payment method in Settings → Billing.
7.5 Disputes about charges. If you think a charge is wrong, contact us first at support@workspace369.com. We can usually fix it faster than your bank can. Opening a chargeback instead does not remove your obligation to pay valid charges, and we may suspend the account while a chargeback is open and deduct related credits (Section 10.6).
8.1 Trial. Cancelling before the trial ends means no charge.
8.2 Policy. Refunds are governed by our Refund and Cancellation Policy, which is part of these Terms. In summary: we refund your first subscription payment in full if you ask within 30 days (Token top-ups, phone number fees and the carrier compliance setup fee are not included), and we refund an accidental renewal charge if you ask within 7 days, have not used the plan and have not made this request before. Otherwise fees are non-refundable, including for partial periods, unused seats or features, and unused Tokens or credits, except where required by law or stated in the policy.
8.3 Legal rights. Nothing in these Terms limits any refund or cancellation right you have under applicable law that cannot be waived.
9.1 Offers apply as stated. Discounts, coupons, free setup and similar offers apply only as described in the offer, to the plans and customers it names, for the period it states. Offers are for new subscriptions unless stated otherwise, cannot be combined unless stated, have no cash value, and may be withdrawn at any time before you redeem them. After the promotional period, the regular price applies automatically.
9.2 Founding 100 offer (closed). The Founding 100 offer (code FOUNDING100) closed on October 31, 2026 at 11:59 pm Eastern Time and can no longer be redeemed. If you redeemed it, the discount, its length and the regular price are the ones shown to you when you redeemed it, and they apply only to the subscription it was redeemed on. If you cancel, or the subscription lapses, you may lose the discount. After the discounted period the regular price applies automatically.
9.3 Abuse. We may revoke an offer obtained through multiple accounts, false information or other abuse.
10.1 What they are. "Tokens" are prepaid service units used by AI features. "Email credits" are prepaid units used to send email through the Service. Tokens and email credits are separate balances. Each plan may include a monthly allowance of Tokens, shown on the pricing page. You can also buy packs.
10.2 No cash value. Tokens and credits are a limited licence to use features. They are not money, a deposit, stored value, a gift card or property, and cannot be transferred, sold, gifted or redeemed for cash, except as the law requires.
10.3 Balances. Your plan adds its Token allowance to your balance each billing period, and purchased Token packs and email credits are added when you buy them. Tokens and email credits do not expire while your account is active and in good standing. When your account is closed they are forfeited as set out in Section 10.6.
10.4 Use and pricing. Features use Tokens or credits at the rates shown in the app. We may change rates for future use with notice in the app or on the pricing page. Usage you have already consumed is not refunded if you decide the output was not useful. If an Ask AI request fails because of a provider or Service error, the Tokens reserved for it are released.
10.5 Auto-refill. If you turn on auto-refill, you authorize us to charge your payment method for the pack you chose each time your balance falls below the threshold you set, until you turn auto-refill off. You can turn it off anytime in Settings → Billing, which stops future refills (not charges already made).
10.6 Refunds, disputes and closure. Purchases are non-refundable except as stated in Section 8 and the Refund and Cancellation Policy or as the law requires. If a payment is refunded, reversed or disputed, we may deduct the related Tokens or credits, including taking the balance negative. When your account is closed or terminated, remaining Tokens and credits are forfeited unless you reinstate the account within the data export period in Section 19, or the law requires otherwise. If we terminate your account without cause, we will refund unused purchased Tokens and credits at the price you paid.
11.1 Stripe provides the processing. Payments for our subscription fees are processed by Stripe, Inc. ("Stripe"), and you agree to the Stripe Services Agreement where it applies to you. If you connect a Stripe account to collect payments from your own clients, you also agree to the Stripe Connected Account Agreement. Stripe's terms govern payment processing, payouts, reserves, fees charged by Stripe, identity checks and account suspension.
11.2 How it works. You connect your own Stripe account. Payments from your clients are charged directly on your account. We do not hold, receive, pool or transmit your funds, we are not a bank, money transmitter or payment institution, and we are not a party to transactions between you and your clients.
11.3 You are the merchant. You are solely responsible for your goods and services, pricing, invoices, deposits, refunds, chargebacks, tax collection and remittance, receipts, disclosures to your clients, and compliance with card network rules and consumer laws. Tax, late-fee and discount tools are conveniences; check the settings are right for you.
11.4 Application fee. For each payment processed through your connected Stripe account via the Service, we charge an application fee of 1% of the transaction amount. It is deducted automatically from the payment, in addition to Stripe's own fees. The application fee is non-refundable, including if the underlying payment is refunded or charged back, to the extent card network rules and law allow. We will give at least 30 days' notice before increasing it.
11.5 Prohibited businesses. You may not use payments features for a business or activity that Stripe prohibits or restricts (see Stripe's Prohibited and Restricted Businesses and Section 14).
11.6 Suspension. We may suspend payment features if Stripe suspends or limits your account, if we receive repeated disputes or fraud signals, or if needed for legal or security reasons.
11.7 Deposits and client terms. If you take deposits or prepayments through booking pages, proposals or invoices, you must show your clients your own refund and cancellation terms. The Service may show a default notice if you leave yours blank. That default is not your refund policy.
12.1 Numbers. If you claim a dedicated phone number, you get a licence to use it with the Service while your subscription and compliance status are in good standing. You do not own the number. Numbers are subject to the rules of our providers and carriers and are not transferable except where we support porting.
12.2 Carrier registration and fees. Using SMS or voice in the United States requires carrier registration (such as brand and campaign registration under A2P 10DLC) and may require additional fees. A one-time $50 carrier compliance setup fee applies when your workspace first claims dedicated SMS or voice numbers (on plans that include them), and carrier and provider pass-through fees may apply as shown in the app. These fees are generally non-refundable because we pay them to third parties when we submit your registration, even if a carrier later rejects or suspends the registration. If we are unable to submit your registration at all, we refund the $50.
12.3 Accurate registration. You must give true information about your business and how you will use messaging. Registration information you submit may be shared with carriers and providers. If your use differs from what you registered, carriers may block your messages and we may suspend your numbers.
12.4 Suspension and loss of numbers. Carriers or providers may block, filter or suspend numbers and traffic, sometimes without notice. We are not liable for blocked or undelivered messages. We may release numbers that are unused, unpaid or non-compliant.
13.1 You are the sender. The Service sends email, SMS/MMS and voice messages and places and records calls on your instruction and as you. You are responsible for every message and call made through your workspace, including those sent by automations, workflows, campaigns, templates, team members and connected AI apps.
13.2 Laws. You must comply with all laws that apply to your communications, including the Telephone Consumer Protection Act (TCPA) and its rules, state telemarketing and "mini-TCPA" laws (including Florida's Telephone Solicitation Act), CAN-SPAM, CASL, GDPR and ePrivacy rules, and call-recording and wiretap laws.
13.3 Consent. Before you send any text message, marketing email or automated or prerecorded call through the Service, you must have the consent the law and our providers' rules require, from the recipient, for that type of message. Marketing and promotional texts require prior express written consent. You must keep proof of consent (who, when, how, the wording shown) for as long as you message the person and for the period the law requires after, and give us a copy within 5 business days if we ask. You must not rely on consent bought, rented or collected on behalf of someone else, on purchased or scraped lists, or on contacts who only gave you their number for something else.
13.4 Opt-outs. You must honor any reasonable opt-out request, by any reasonable means, not only an exact keyword. Our tools recognise standard keywords (STOP, UNSUBSCRIBE, CANCEL, END, QUIT) and messages that plainly ask us to stop (for example "stop texting me" or "remove me"). When a message only mentions a stop word inside a longer sentence, we pause automated messages to that number and flag the conversation for you to review. You must stop messaging a person who has opted out, and may only send one confirmation message. Honor email opt-outs within 10 business days or any shorter period the law sets, and do not remove or hide the unsubscribe link or your postal address in marketing email.
13.5 Labeling and content. Identify yourself, label promotional messages as promotional, include required opt-out language, and do not deceive recipients about who is sending or why. Marketing email must contain your valid physical postal address.
13.6 Quiet hours. Do not send promotional texts or marketing calls before 8 am or after 8 pm in the recipient's local time. This is stricter than the federal limit (9 pm) so that it also meets Florida and other states, and you remain responsible for any stricter rule that applies to you.
13.7 Call recording and transcription. The Service can record and transcribe calls and voicemail. Call recording is on by default on plans that include it, and a workspace admin can turn it off. You are responsible for giving notice of recording and obtaining consent where required, including in two-party-consent states and other countries, for choosing the notice language your callers hear, and for turning recording off where you cannot comply. Recordings and transcripts may be processed by AI providers to provide summaries and other features you use.
13.8 Proof and cooperation. If a carrier, provider, regulator or complainant questions your messaging, you will cooperate promptly and give us the consent records and information we ask for.
13.9 Templates and generated pages. Message templates, opt-in forms, SMS consent wording and generated terms or privacy pages are starting points, not legal advice. Review and edit them for your business. You are responsible for their accuracy and legal sufficiency.
13.10 Our rights. We may throttle, hold, block or suspend messaging immediately, or require you to complete an attestation, if we see high complaint, bounce or opt-out rates, carrier or provider flags, signs of unlawful or prohibited use, or if a provider asks us to. Sending in breach of this Section is a breach of the AUP.
14.1 AUP. You will comply with the Acceptable Use Policy, which is part of these Terms, and you will not permit anyone else to breach it using your account. In short, no illegal, fraudulent, deceptive or harmful use, no spam or non-consensual messaging, no malware or phishing, no infringing content, no abuse of AI features, and no interfering with the Service.
14.2 Prohibited businesses and activities. You may not use the Service, including payments, messaging, AI and publishing, for any business or activity prohibited or restricted by our payment, messaging, AI or platform providers. That includes Stripe's Prohibited and Restricted Businesses list, Twilio's Acceptable Use and Messaging Policies, Twilio SendGrid's Email Policy, wireless carrier rules (including the CTIA Messaging Principles and Best Practices), Google's and Meta's policies, and Apple's and Google Play's rules for apps. Without limitation you may not use the Service to send messages or take payments for cannabis or illegal drugs, firearms or weapons, tobacco or vaping, gambling, high-risk lending or debt relief, adult content or services, hate speech, or other categories listed in the AUP.
14.3 Protected data. Do not put protected health information (PHI), payment card numbers (outside Stripe's fields), government identification numbers beyond what you need, or data subject to special regulation into the Service unless we agree in writing. We do not offer a HIPAA business associate agreement at this time.
14.4 Security testing. Do not probe, scan or test the vulnerability of the Service, or access it by means other than supported interfaces, without our written permission. Good-faith security reports are welcome: see our Security page.
14.5 Suspension at a partner's request. We may suspend or limit messaging, payments, AI or publishing immediately if a provider or carrier requires it, or if we reasonably believe your use risks our accounts or standing with them.
14.6 No reselling. You may not resell or provide the Service as a service bureau without our written consent. Agencies using the Service to run their own clients' work in their own workspaces are fine, if each client's data is handled under the agency's own agreement with that client and these Terms still apply to the agency.
15.1 What AI features do. AI features (for example Ask AI, AutoPilot, summaries, drafting, transcription, workflow suggestions, scam checks, and funnel or page generation) use machine-learning models, including models run by Google through Vertex AI, to produce output from your prompts and workspace content. Output is generated automatically.
15.2 Review it. AI output may be wrong, incomplete, out of date, biased, offensive or similar to other output. It is not professional advice and is not legal, tax, accounting, financial, medical or other regulated advice. You must review output before relying on it, sending it to clients, signing it, publishing it or acting on it. Scam and phishing checks are advisory and may miss threats or flag safe messages.
15.3 Your responsibility. You are responsible for how you use AI output and for actions that AI features or automations take with your approval or under rules and standing instructions you set (for example, an automation that emails or texts clients). Configure approvals and limits to fit your risk.
15.4 Connected AI apps (MCP and similar). You may connect third-party AI apps and agents (for example Claude, ChatGPT and other Model Context Protocol clients) to your workspace. When you do, you authorize that app to read and change your workspace data within the permissions and scopes you grant, and to take the actions you permit, including actions that can send messages, create or change records, invoices and documents, or delete data. Anything done through a connection you authorize is treated as done by you. Some actions may require your approval in the Service; do not approve actions you do not understand. You are responsible for the app you choose, its provider's terms and privacy practices, the permissions you give it, and the credentials (tokens, keys) you issue. Revoke access in Settings when you stop using an app. AI apps can be manipulated by content they read (for example, text in an email or a web page that tries to give them instructions), and we cannot guarantee they will resist this. Use the narrowest permissions and approval settings that work for you.
15.5 Provider policies. You may not use AI features or connected apps in violation of the usage policies of our AI providers, including Google's Generative AI Prohibited Use Policy, or the AUP. In particular you may not use them to produce deceptive, unlawful, infringing, harassing or sexually explicit content, to impersonate others to deceive, to make automated decisions in high-risk areas (such as employment, housing, credit or health) that materially harm people without human oversight, or to develop competing AI models from our output or Service.
15.6 Your content and AI. We process Customer Data with AI providers, which act as sub-processors to provide the features you use (see the Privacy Policy and the Sub-processor list). Google does not use Customer Data sent to Vertex AI to train its models without permission, and we do not use your Customer Data to train general-purpose AI models. Voice, call and voicemail audio that you choose to have transcribed or summarized may be sent to those providers.
15.7 Output ownership. As between you and us, you own the output generated for you from your content, to the extent the law allows any ownership of it. Output may not be unique, and we make no promise that output is protectable by copyright or free of third-party rights.
15.8 Limits and suspension. We may limit, change, or suspend AI features or connected apps (for example for cost, abuse or provider requirements). AI features use Tokens (Section 10).
15.9 Disclosure. Where laws or platform rules require telling people they are dealing with AI or that content was machine-generated, you are responsible for doing so for communications you send.
16.1 What we provide. The Service lets you create, send, sign and store documents electronically, with an audit trail. Electronic signatures are generally valid under the federal ESIGN Act, the Uniform Electronic Transactions Act and similar laws, but not for every document or in every country.
16.2 No legal advice. We are not a law firm and do not give legal advice. Templates, clauses, AI drafts and checklists are general starting points. They may not suit your situation or jurisdiction, and we do not guarantee that any document, signature, template or audit trail is valid, enforceable or admissible. Have a lawyer review important agreements.
16.3 Excluded documents. Electronic signatures may not be valid, or e-delivery may not be permitted, for certain documents. These include wills, codicils and testamentary trusts; adoption, divorce and other family-law documents; court orders and other court documents; some documents under the Uniform Commercial Code; and notices of cancellation or termination of utility services, of default, acceleration, repossession, foreclosure or eviction under a credit agreement secured by, or a rental agreement for, a primary residence, of cancellation of health or life insurance, and notices about product recalls or hazardous materials. You must check whether a document can be signed electronically before you send it, and use paper or another method where the law requires it.
16.4 Your responsibilities. You are responsible for the content of your documents, for your authority to send and sign them, for making sure each signer is the right person, for giving signers any disclosures and consents the law requires (we show a default consent screen, which does not replace your own obligations), and for storing copies you need. Signers are not our customers, and we are not a party to your agreements.
16.5 Retention. Signed documents and their evidence (audit trail, sealed copies) are kept for the retention period configured for your workspace (1 to 10 years, default 7). This retention continues even if you delete or close your workspace, so that signers and you can prove what was signed. After that period we delete them unless the law requires longer. Deleting your workspace does not delete sealed signature evidence before that period ends, and we may keep it for legal claims.
16.6 Signatures and seals. Our electronic seal and certificate help show a document has not changed since signing. They do not by themselves make a document legally valid or provide any specific level of signature under foreign law (such as eIDAS).
17.1 Your responsibility. You are responsible for everything you publish or share through the Service, including websites, funnels and booking pages (including on 369.dev or your own domain), forms, client portals, proposals, invoices, shared files, and the generated or template legal text on those pages. You must have all rights and permissions to publish it.
17.2 Generated terms and privacy pages. Pages the Service creates for your business, including terms, privacy and consent text, are templates only. We are not responsible for their accuracy or adequacy. Review and replace them with your own.
17.3 Moderation. We do not review content in advance, but we may review, disable, remove, quarantine or restrict public content, pages, domains, links, forms or files, with or without notice, if we believe it violates these Terms or the AUP or the law, if it is reported to us as phishing, malware, impersonation, infringing or illegal, or if a provider, registrar, browser or safe-browsing service flags it. We may use automated tools to do so. We may warn you, restore content, or terminate repeat violators.
17.4 Copyright and DMCA. We respect intellectual property rights and respond to notices under the Digital Millennium Copyright Act (17 U.S.C. § 512). Send copyright complaints as described in our Copyright (DMCA) Policy. Our registration of a designated agent with the US Copyright Office is in progress, and that page says where to send notices in the meantime. We disable or remove content that is the subject of a valid notice, and tell the user, who may send a counter-notice. We terminate accounts of users who are repeat infringers in appropriate circumstances.
17.5 Reporting abuse. Report phishing, spam, illegal content or abuse from pages we host to support@workspace369.com with the subject "Abuse report".
18.1 Customer Data. "Customer Data" means content and data you, your workspace members and your End Contacts submit to or create in the Service, including client records, files, documents, messages, call recordings and transcripts, and your public page content. As between you and us, you own your Customer Data.
18.2 Licence to us. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display and create derived data from Customer Data (including by using AI processing, transcription and automated checks) as needed to provide, secure, support and improve the Service, to enforce these Terms, and to comply with law. "Improve" does not include training general-purpose AI models on your Customer Data. We may use de-identified and aggregated data about use of the Service to operate and improve it.
18.3 Your promises. You confirm that you have all rights, notices and consents to submit Customer Data, including personal data of your clients and contacts, and to have us process it as these Terms describe, and that Customer Data and your use of it do not violate law or others' rights.
18.4 Personal data and the DPA. For personal data in Customer Data, you are the controller (or processor for your own client) and we are your processor (or sub-processor). The DPA applies and is incorporated into these Terms. It includes our processing instructions, security, sub-processor terms, international transfer terms (Standard Contractual Clauses and UK Addendum), and assistance with data-subject requests. Our Privacy Policy describes how we handle personal data for which we are the controller, such as account and billing information. You must give your End Contacts any privacy notices the law requires.
18.5 Security. We use reasonable administrative, technical and physical safeguards. No system is perfectly secure. We will tell you without undue delay, and within 72 hours of confirming it as stated in the DPA, if we confirm a security breach affecting your Customer Data.
18.6 Backups. You are responsible for keeping any copies of Customer Data you need. Use export tools regularly.
18.7 Legal requests. We may disclose Customer Data if the law requires or to protect rights and safety, and will tell you where the law permits.
19.1 During your subscription. You can export your Customer Data using the Service's export tools.
19.2 After cancellation or termination: 90 days. After your subscription ends (cancellation, non-renewal or termination), your workspace data remains available for export for 90 days. Your access to other features may end on the date your subscription ends. You can reactivate within the 90 days to restore access.
19.3 Deletion. After the 90 days we may delete or de-identify Customer Data from production systems at any time, and we will do so within 30 days of your written request. Copies in backups are removed as the backups expire. We keep data longer only where we must by law, for tax and accounting records, to resolve disputes or enforce our rights, or as stated in Section 16.5 (signed-document evidence).
19.4 Immediate deletion. If you delete your workspace or account, or we terminate for a serious breach, we may delete data sooner (other than evidence kept under Section 16.5). Permanently deleted data cannot be recovered.
19.5 Account deletion. You can delete your account in the app (Settings → Account → Delete account). Cancel any paid subscription first (Section 6), because deleting an account does not by itself cancel a subscription bought through Apple or Google.
20.1 Third-party services. The Service works with services you choose to connect, such as Stripe, Google (Calendar and Meet), Microsoft, Meta, Twilio and AI apps. Their terms and privacy practices apply to your use of them, and we are not responsible for them, their availability, or what they do. We may stop supporting an integration.
20.2 Google. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. Details are in our Privacy Policy.
20.3 Disconnecting. You can disconnect integrations at any time, which stops related features and future data access.
21.1 Ours. We and our licensors own the Service, including software, design, trademarks, documentation and models we build, and all rights not expressly granted to you. We give you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription for your internal business purposes, under these Terms. You may not copy, reverse engineer or create derivative works of the Service, or remove notices, except where the law allows.
21.2 Feedback. If you give us suggestions or feedback, you give us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without credit or payment. Feedback is not Customer Data and we will not identify you as its source.
21.3 Brand. You may not use our name, logo or marks without permission, other than to truthfully say you use the Service. Pages on our domains may show "Powered by Workspace369".
Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use at least reasonable care to protect it, use it only to perform or exercise rights under these Terms, and not disclose it except to people and providers who need it and are bound by similar duties. These duties do not apply to information that is public without breach, already known, independently developed, or rightfully received from a third party, and disclosure compelled by law is allowed with notice where permitted. Customer Data is handled as set out in Section 18 and the DPA.
23.1 Term. These Terms apply from when you first accept them until your account is closed.
23.2 You can end it. You may cancel your subscription (Section 6) and delete your account at any time.
23.3 We can suspend or terminate. We may suspend, restrict or terminate your access, any feature or content, immediately and with notice where practicable, if: you breach these Terms or the AUP; you do not pay; we believe your use is unlawful, fraudulent or abusive, creates risk or harm for us, our providers, carriers, other customers or End Contacts; a provider, carrier or authority requires it; or your account has been inactive (including after an ended trial) for 12 months, in which case we give you at least 60 days' notice by email first. Where reasonably possible and lawful we will give you notice and a chance to fix a curable problem first. We may also terminate for convenience with at least 30 days' notice, and will refund prepaid fees for the period after termination.
23.4 What happens. When access ends: your right to use the Service stops; you remain responsible for fees owed; fees already paid are not refunded except as stated in Section 8, Section 23.3 (termination for convenience) or by law; and Section 19 applies to your data.
23.5 Survival. Sections that by their nature should survive do, including payment obligations, Sections 10 (as to forfeiture and disputes), 16.5, 18, 19, 21 to 22, 25 to 29, 32 and 33.
24.1 Apple. If you get the app from the Apple App Store: (a) these Terms are between you and Workspace369, not Apple; (b) Apple has no obligation to provide maintenance or support; (c) if the app fails to meet any applicable warranty, you may tell Apple to refund the purchase price (if any) and Apple has no other warranty obligation; (d) Workspace369, not Apple, is responsible for claims about the app, including product liability, legal compliance and consumer-protection claims, and for intellectual property claims; (e) you confirm you are not in a restricted country or on a restricted list; (f) you must comply with applicable third-party terms; and (g) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Subscriptions bought through Apple are billed, renewed, cancelled and refunded under Apple's rules; manage them in your Apple ID settings, and request refunds from Apple.
24.2 Google. For purchases through Google Play, Google's terms govern billing, renewal, cancellation and refunds for that purchase. Manage subscriptions in Google Play.
24.3 Entitlements. If you subscribe through Apple or Google and also have a web subscription, you may be charged twice. Cancel the one you do not want. We may refund a duplicate subscription we created.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, AI FEATURES, CONNECTED-APP FEATURES, TEMPLATES AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS. WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DATA WILL NOT BE LOST, THAT MESSAGES OR PAYMENTS WILL BE DELIVERED OR APPROVED, THAT AI OUTPUT OR SCAM CHECKS WILL BE ACCURATE, THAT ANY DOCUMENT OR SIGNATURE WILL BE ENFORCEABLE, OR THAT THE SERVICE WILL MEET LEGAL REQUIREMENTS FOR YOUR BUSINESS. NO ADVICE FROM US CREATES A WARRANTY. Some places do not allow some disclaimers, so some of this may not apply to you.
26.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, EVEN IF TOLD THEY MIGHT HAPPEN.
26.2 General cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKSPACE369'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY AND (B) US$100.
26.3 Super-cap for data claims. FOR LIABILITY ARISING FROM OUR BREACH OF SECTION 18 (CUSTOMER DATA) OR THE DPA, OR A SECURITY BREACH CAUSED BY OUR FAILURE TO USE THE SAFEGUARDS IN SECTION 18.5, OUR TOTAL LIABILITY WILL NOT EXCEED TWO (2) TIMES THE AMOUNT IN SECTION 26.2(A). This amount is in place of, and not in addition to, the general cap.
26.4 Exceptions. These limits do not apply to liability that cannot be limited by law, or to a party's fraud or willful misconduct. They do not limit your obligations to pay fees, your indemnity under Section 27, or your liability for breaching Sections 13, 14 (the AUP), or 17 or for infringing or misusing our intellectual property.
26.5 Why. The fees reflect these risk allocations. These limits apply to all claims in any legal theory (including negligence), even if a remedy fails of its essential purpose, and apply in total to all claims together, not per claim.
26.6 No liability for others. To the maximum extent permitted by law we are not liable for what third parties (including carriers, Stripe, AI providers, connected AI apps, End Contacts and other users) do or fail to do.
27.1 By you. You will defend, indemnify and hold harmless Workspace369, its affiliates, and their officers, directors, employees and agents against third-party claims, and resulting damages, fines, settlements, losses and costs (including reasonable attorneys' fees), arising out of or relating to: your Customer Data and published content; your products, services and transactions with your clients (including refunds, chargebacks, deposits, tax obligations and consumer claims); your messages, calls, recordings and marketing (including alleged TCPA, state telemarketing, CAN-SPAM, consent or recording-law violations); documents you create, send or sign through the Service; actions taken by connected AI apps, automations or users under your account; your breach of these Terms or the AUP; or your violation of law or third-party rights.
27.2 Process. We will give you prompt notice of the claim (late notice relieves you only to the extent you are prejudiced), reasonable cooperation at your cost, and let you control the defense and settlement, but you may not settle a claim in a way that admits fault by us or imposes obligations on us without our written consent. We may take part with our own counsel at our cost.
27.3 By us. We will defend you against third-party claims that the Service, as we provide it and used under these Terms, infringes a US patent, copyright or trademark, and pay the resulting settlements or final damages, if you promptly notify us and let us control the defense. We may modify the Service, get you a licence, or end the affected feature and refund prepaid fees for it. This does not apply to claims arising from Customer Data, third-party services, AI output, combinations with other products, or your breach. This Section 27.3 is our entire liability for infringement claims.
PLEASE READ THIS SECTION. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO JOIN A CLASS ACTION.
28.1 Informal resolution first. Before starting any arbitration or court case, you and we must try to resolve the dispute informally. The party with a claim must send a written notice ("Notice of Dispute") describing the claim, the facts, the relief sought and (for you) the email address of your account. Send it to support@workspace369.com with the subject "Notice of Dispute" and to our mailing address in Section 32, or for us, to your account email. For 30 days after the notice is received we will each try in good faith to resolve it, including by a call or video meeting on request. Filing before this period has run is a breach of these Terms, and the applicable time limits are paused during the period.
28.2 Binding arbitration. If the dispute is not resolved, then, except as stated in Sections 28.6 and 28.7, any dispute, claim or controversy arising out of or relating to these Terms, the Service, or your relationship with us, including its existence, scope or arbitrability, will be resolved only by final and binding individual arbitration administered by the American Arbitration Association ("AAA"). The AAA's Commercial Arbitration Rules apply to disputes with businesses; the AAA's Consumer Arbitration Rules apply if you are an individual using the Service primarily for personal, family or household purposes, if those rules would otherwise apply to the dispute. The Federal Arbitration Act governs this Section. The arbitrator decides the dispute under Florida law and these Terms and may award the same individual relief a court could. The arbitration will be in English before a single arbitrator and will be held by video or phone, or if an in-person hearing is needed, in Palm Beach County, Florida or another place we agree. Judgment on the award may be entered in any court with jurisdiction. We will pay the AAA filing, administrative and arbitrator fees for an arbitration you bring, and we will not seek attorneys' fees from you unless the arbitrator finds the claim was frivolous or brought in bad faith.
28.3 Multiple similar claims (mass arbitration protocol). If 25 or more demands for arbitration raising the same or substantially similar claims are filed against us by or with the help of the same or coordinating counsel or organization (a "Mass Filing"), the following applies in addition to the AAA's Mass Arbitration Supplementary Rules, and to the extent the AAA's rules conflict, the parties choose this protocol to the maximum extent the AAA will administer it: (a) the demands are processed in staged batches of no more than 10 demands, chosen by the AAA or by lot, and only one batch is filed, administered, and charged at a time; (b) the remaining demands are stayed, and related fees are not due or owed until their batch begins; (c) the arbitrators decide the first batch, and the parties will then try in good faith to resolve the remaining demands through global mediation before the next batch proceeds, consistent with the AAA's rules; (d) time limits are tolled for stayed demands; and (e) a court may enforce this Section, including by enjoining filing or fee-processing contrary to it. If this Section 28.3 is found unenforceable as to a particular demand, that demand proceeds in individual arbitration under Section 28.2, and the rest still applies.
28.4 No class actions. YOU AND WORKSPACE369 AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate claims of more than one person or preside over any class or representative proceeding, and may award relief only for the individual party. If a court decides this class waiver is unenforceable as to a claim, or part of one, that claim (or part) will proceed in court, not in arbitration, and will be stayed until the individual arbitration of the other claims ends.
28.5 Opt out. You may opt out of arbitration and the class waiver within 30 days after you first accept these Terms (or, for a later version that changes this Section in a way that is material to you, within 30 days after you accept it). To opt out, email support@workspace369.com from your account email with the subject "Arbitration opt-out", with your name, account email and a clear statement that you opt out. Opting out of arbitration does not affect any other part of these Terms.
28.6 Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, (b) seek temporary or injunctive relief in court to protect or enforce its intellectual property, confidential information or the security of the Service, and (c) report issues to any government agency. Claims by us for unpaid fees may be brought in arbitration or in small-claims court.
28.7 If arbitration does not apply. If you validly opt out, or if the arbitration provisions are held unenforceable, disputes will be brought exclusively in the state or federal courts in Palm Beach County, Florida, and you and we consent to personal jurisdiction and venue there, and waive jury trial to the extent permitted by law. Where applicable law gives you a non-waivable right to sue in your local courts or to have your local law apply, this Section 28 applies only to the extent permitted by that law.
28.8 Severability. Except as stated in Sections 28.3 and 28.4, if any part of this Section 28 is held unenforceable, the rest remains in force.
These Terms and any dispute are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules, and, for Section 28.2, the Federal Arbitration Act. The UN Convention on Contracts for the International Sale of Goods does not apply. Nothing here removes mandatory consumer or data-protection rights you have under the law of the place where you live.
30.1 How we change them. We may update these Terms. Each version has a version identifier (this one is 2026-11-v2) and an effective date, and prior versions are available on request and on our Legal page.
30.2 Notice. For material changes (including changes to fees, billing terms, dispute resolution, liability or data use), we will give at least 30 days' notice before they take effect, by email to your account address and a notice in the app, describing what changed. For other changes, we will post the new version with a new date.
30.3 Acceptance of changes. If you do not agree to material changes, you may cancel before they take effect (Section 6), and your use until then stays under the old Terms. If you keep using the Service after the effective date without cancelling, the new Terms apply to you, to the extent permitted by law, and for changes to Section 28 only for disputes arising after the effective date.
30.4 Our changes to prices. Price changes follow Section 7.3.
31.1 Worldwide, from the US. The Service is operated from the United States and offered worldwide, and you are responsible for compliance with local laws that apply to your use, including data protection, communications, tax, invoicing and e-signature rules where you or your End Contacts are located. Some features are not available everywhere.
31.2 Sanctions and exports. You confirm that you are not located in, organized in, or a resident of a country or region subject to comprehensive US sanctions, and are not on a US government restricted party list. You will not use, export or re-export the Service in violation of US export control or sanctions laws.
32.1 To you. We may give notice by email to the address on your account or a workspace owner or billing contact, by notice in the Service, or by posting on our website. Notice is effective when sent. You are responsible for keeping your email current.
32.2 To us. Send legal notices by email to support@workspace369.com with the subject "Legal notice", with a copy by mail or courier to: Workspace369 LLC, Attn: Legal, 8225 Emerald Winds Circle, Boynton Beach, FL 33473, USA. Support questions: support@workspace369.com. Copyright notices follow Section 17.4. Privacy requests: support@workspace369.com with the subject "Privacy request".
33.1 Entire agreement. These Terms and the documents in Section 1.2 are the entire agreement between you and us about the Service and replace earlier discussions. Terms on your purchase orders or other documents do not apply.
33.2 Severability and waiver. If any provision is unenforceable, the rest remains in effect, and the unenforceable part will be changed as little as needed. Not enforcing a provision is not a waiver.
33.3 Assignment. You may not assign these Terms without our written consent. We may assign them in a merger, acquisition, financing or sale of assets, or to an affiliate, with notice to you.
33.4 Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including outages of third-party networks, carriers, cloud, payment or AI providers, labor disputes, war, terrorism, government action, natural disasters or internet attacks. Payment obligations are not excused.
33.5 Independent parties. We are independent contractors. There is no partnership, agency or employment relationship. There are no third-party beneficiaries, except Apple under Section 24 and the people we indemnify.
33.6 Electronic contracting. You agree these Terms, notices and our records of your acceptance can be in electronic form, and that clicking to accept, or using the Service, is your signature.
33.7 Interpretation. Headings are for convenience. "Including" means "including without limitation". These Terms are written in English, and translations are provided for convenience; the English version controls to the extent the law allows.
33.8 Government users. The Service is "commercial computer software" and related documentation, provided to government users under these Terms.
Workspace369 LLC, 8225 Emerald Winds Circle, Boynton Beach, FL 33473, USA. Support, legal notices, privacy requests and abuse reports: support@workspace369.com. Use these subject lines so we route them quickly: "Legal notice", "Privacy request", "Abuse report", "Security report". Copyright (DMCA): see the Copyright policy.