Get answers for the work moving through Workspace369.
The Workspace369 help center points you to three kinds of help: step-by-step guides in the documentation, short video tutorials for the main workflows, and email support, which is on every plan. Search versioned product guidance, find the right support path, or send the workflow to a person who can help.
Set up the workspace foundation
Configure team access, client records, service catalog, payment settings, files, and the workflows your team will use first.
Open guide ->Move client work day to day
Manage requests, projects, tasks, calendar events, shared inbox activity, SMS, calling, invoices, proposals, and payments.
Open guide ->Layer in the operating system
Add AI, automations, proposals, accounting, inventory, reporting, public links, and integration workflows as the business grows.
Open guide ->Find help by task
Each link opens a short video tutorial with chapters and a full transcript. Pick the job you are doing right now.
Getting started
Getting paid
Running the work
Clients and messages
See every video on the tutorials page.
Which kind of help fits your question
- Documentation
- Written, versioned guides at docs.workspace369.com for every screen and setting. Use it when you need the exact steps or want to check what a setting does.
- Video tutorials
- Short walk-throughs of the main workflows, each with chapters and a full transcript. Use them to see a whole job from start to finish before you do it yourself.
- Email support
- A person who reads your question and answers it, on every plan, at support@workspace369.com or through the support page. Commander and Enterprise add dedicated support.
- What's new and what's next
- The changelog lists each customer-facing release, and the roadmap shows what is being improved. Inside the app, the same release notes are under Settings → Help & about → What's new.
Help center questions
- Is support included in every Workspace369 plan?
- Yes. Email support, the documentation and onboarding guidance are included on every plan, from Cadet up. Commander and Enterprise also include dedicated support.
- Where do I see what changed in the app?
- Each customer-facing release has its own page in the changelog, and the app shows the same notes in Settings → Help & about → What's new.
- Why can't I find a feature from a tutorial in my workspace?
- Some features depend on your plan. Calling and texting start on Voyager, and online booking pages start on Specialist. The pricing page lists what each plan includes, and support can confirm what your workspace has.
Send the question with the workflow you are trying to finish.
Include the page, the client or invoice context, and what you expected to happen. That gives support enough signal to respond cleanly.