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Calendar & booking

Choose which days of the week bookings need your approval

Bookings can now need your approval only on the days you pick, booking pages tag times Instant or Request, and embedded booking can record where new clients came from.

Cut-paper illustration of a row of calendar tiles: most have open doors that clients pass straight through, and the last two have a bell, a closed gate and a wax seal, beside the Approval setting with On these days chosen and Sun and Sat selected.

Approval on the days you pick

A bookable service used to be all or nothing: every booking either landed on your calendar right away or waited for you to accept it. Approval now has three choices: Never, Always and On these days. Pick On these days, then tap the weekdays that should wait for you, for example weekends, while the rest of the week books instantly.

Days follow your workspace time zone, whichever time zone your client is in. It is on the web app and in the iPhone app too.

  • Never, Always or On these days
  • Pick the weekdays that need your approval
  • Days follow your workspace time zone
Choose which days wait for your approval, and the rest of the week books without it. Example data.
Where to find it
  1. Product Catalog
  2. open a service
  3. Online booking
  4. Configure booking
  5. Approval
Plans
Specialist and up
Learn more
Online bookingCalendar and bookingConfigure a service for online booking

Clients see which times book instantly

For a service that uses On these days, each time on your booking page now carries a small Instant or Request tag, so clients know before they pick whether the time is confirmed straight away or sent to you as a request. The button and the payment note follow the time they choose.

If a client reschedules into a day that needs approval, the manage page tells them the booking is now a request.

  • Instant or Request on every time
  • Button and payment note follow the chosen time
  • Clear message when a reschedule becomes a request
A booking page for Fri, Oct 23 with 16 openings, where the first six times, from 9:00 AM to 1:00 PM, are each tagged Request.
Where to find it
  1. Your clients see it on your booking page; you set it with Approval in each service’s Online booking settings
Plans
Specialist and up
Learn more
Online bookingCalendar and bookingConfigure a service for online booking

See where a client booked through your website came from

If your website embeds your booking page with the booking script, your site can now pass along where the visit came from: the site and page they booked on, the site that sent them there and any UTM campaign tags, such as source, medium and campaign. When that booking creates a new client, Workspace369 saves it with the client.

It shows as a Booking source group in the client quick view and on the full client profile. It is read-only, so edits to the client never change it, and an empty value gets no row. Clients who open your hosted booking link directly have no booking source.

  • Referrer and landing page for clients booked through your website
  • UTM source, medium, campaign, term and content
  • Read-only on the client quick view and profile
The Details section of a client quick view for Maya Chen, followed by a Booking source group: Referrer www.google.com, Landing page maplerowdental.example/book/, UTM source google and UTM medium cpc.
Where to find it
  1. Clients
  2. open a client created by a booking on your website
  3. Booking source
Plans
Specialist and up
Learn more
Online bookingCalendar and booking

A link to every booking page setting

Each section of a booking page editor, such as Services, Booking rules or Hosts, and each Share & embed tab now has its own web address. The address follows you as you move around, a refresh keeps you on the same screen, and you can send a teammate a link straight to the setting you mean.

  • Links to each editor section and Share & embed tab
  • Refresh keeps your place
Where to find it
  1. Settings
  2. Booking pages, in the web app
Plans
Specialist and up
Learn more
Online bookingCalendar and booking

Quick answers

Which plans include approval by day for bookings?
Specialist, Commander and Enterprise.#
How do I make bookings need approval only on some days?
Open Product Catalog → a service → Online booking → Configure booking → Approval. Choose On these days, then tap the weekdays that should wait for you. Other days book instantly.#
Which time zone do the approval days follow?
Your workspace time zone, whichever time zone your client is in.#
How do clients know which times book instantly?
For a service using On these days, each time carries an Instant or Request tag. The button and payment note follow the time they choose.#
What if a client reschedules onto a day that needs approval?
The manage page tells them the booking is now a request.#
Can I see where a client who booked through my website came from?
Yes, if your site embeds the booking page with the booking script. A Booking source group shows on the client's profile. It's read-only, and direct hosted-link bookings have no booking source.#

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Choose which days of the week bookings need your approval, in your own workspace

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