Which plan includes online booking?
Online booking pages start on Specialist ($149 a month with ten seats). Cadet and Voyager include the calendar, email appointment reminders and two-way Google Calendar sync, but not a booking page.
Do Google Calendar events block booking times?
Yes. Each team member who connects Google picks the calendars to check, and busy events on those calendars take the matching times off your booking pages. Events marked Free don't block a time.
Can I take a deposit when a client books?
Yes. A service can ask for a deposit, as a percentage or a fixed amount, or the full price. The client pays through Stripe Checkout into your own Stripe account, the time is held for 30 minutes while they pay, and each paid booking creates an invoice with the payment recorded.
What happens to the payment if I decline a booking?
The full payment is refunded to the client's original payment method automatically. The same happens when a client cancels with the notice you allow.
Can bookings wait for my approval only on some days?
Yes. In a service's online booking settings, set Approval to On these days and pick the days. Bookings on those days wait for your approval, other days book instantly, and the booking page tags each time Instant or Request. Days follow your workspace time zone.
Can I see where a client booked through my website came from?
Yes, when your website embeds the booking page with the booking script and passes along where the visit came from. If the booking creates a new client, the client's quick view and profile show a Booking source group: the referring site, the page they booked on and any UTM tags, such as source, medium and campaign. Clients who open your hosted booking link directly have no booking source.
Can I cap weekly bookings or offer a service only for a season?
Yes. Next to the Daily limit, a service has a Weekly limit: once a team member has that many bookings in a week, Monday to Sunday in your workspace time zone, the booking page stops offering their times until the next week. Bookable dates set a From and Until date for a service, and the booking page offers no times outside them.
Do clients get reminders, and can they reschedule?
Clients get email reminders 24 hours and 1 hour before by default; text reminders need Voyager and the client's phone number. The confirmation email carries a Manage booking link to reschedule or cancel, and every change shows on your calendar.
Can I ask clients questions before they book?
Yes. Add intake questions to a service, such as a short answer, a choice from a list, a checkbox or a number, and mark the ones you need as required. The answers are saved with the booking and included in your new-booking email.
Do clients need an account to book?
No. Clients book with their name and email, and you can ask them to confirm their email with a code first. The confirmation email has a link to reschedule or cancel.
Can I put the booking page on my website?
Yes. Embed it inline, open it from a popup button, or link to it. You can also share the page link or a QR code.