Version: 2026-11-v1. Effective: November 16, 2026. This policy is part of the Workspace369 Terms of Service (version 2026-11-v2).
2.1 We offer a 14-day free trial on paid plans. A card is required to start it. The price and billing period are shown before you confirm, and your trial end date is shown in Settings → Billing.
2.2 If you cancel before the trial ends, we do not charge you. Your access continues until the trial end date.
2.3 If you do not cancel, on the trial end date we charge the price of the plan you chose, and the plan renews each month (or year) until you cancel.
2.4 When 3 days or fewer remain in your trial, we email you a reminder and the app shows a notice with the date your card will be charged. If you have unsubscribed from product emails you may not get the email. The charge date is always shown in Settings → Billing. Please also check the date in Settings → Billing, because emails can be missed.
2.5 One trial per account. Offers, such as the Founding 100 discount, follow the terms shown with the offer.
If you cannot cancel online, email support@workspace369.com from your account email with the word "Cancel" and we will cancel it and confirm within one business day. We will not ask you to jump through hoops, and we may offer you a plan change or pause, but we will always show a plain Cancel option.
Cancel with Apple: Settings → your name → Subscriptions → Workspace369 → Cancel Subscription, or in the App Store app by tapping your profile picture → Subscriptions. We cannot cancel Apple subscriptions for you. Deleting the app does not cancel the subscription.
Cancel with Google: Google Play → profile icon → Payments & subscriptions → Subscriptions → Workspace369 → Cancel subscription. Deleting the app does not cancel the subscription.
Cancelling a plan does not by itself cancel add-ons billed separately, such as dedicated phone numbers, extra workspaces or auto-refill for Tokens and email credits. Turn off auto-refill in Settings → Billing. Release phone numbers you do not want from the phone settings or email us.
4.1 Monthly plans renew every month on the same date until you cancel. Yearly plans renew every year.
4.2 Renewal date: you can see your next renewal date and amount in Settings → Billing at any time.
4.3 Price changes: we give at least 30 days' notice by email before a new price applies. Cancel before the date if you do not want it. A change never affects a period you have already paid for.
4.4 Failed payments: if a payment fails we may retry, and then restrict features or end the plan after notice. You can fix it by updating your card in Settings → Billing.
4.5 If you cancel, the plan runs to the end of the period you paid for and does not renew. We will not charge you for a period that starts after your cancellation is processed.
5.1 General rule. Fees for a period that has started are not refunded, and we do not give partial refunds for unused time, unused seats or features, downgrades, or unused Tokens and credits, except as stated here or required by law.
5.2 30-day money-back guarantee on your first subscription payment. If Workspace369 is not right for you, email support@workspace369.com within 30 days of your first subscription payment (the first charge after your free trial) and we refund that payment in full to the original payment method and cancel the plan. Token top-ups, phone number fees and the $50 carrier compliance setup fee are not included. Renewal payments after the first are not covered by this guarantee, but see Section 5.2.1. Refunds can take 5 to 10 business days to show on your statement. This does not apply to charges made by Apple or Google.
5.2.1 Refund for an accidental renewal charge. If we charged you for a renewal and you did not mean to continue, tell us within 7 days of that charge and we will refund that charge in full and cancel the plan, if both of the following are true: (a) you have not materially used the plan since the charge (for example, you have not sent messages or campaigns, used AI or Tokens, claimed a phone number, accepted payments, or sent e-signature documents), and (b) it is the first time you ask. We may refuse where we see abuse.
5.3 Duplicate or incorrect charges. If we charge you twice or in error, we will refund the extra amount. If you accidentally have the same plan active on the web and with Apple or Google, we will refund the web one where we can, and you must cancel the other with Apple or Google.
5.4 Plan removed or ended by us. If we end your plan or a feature you paid for without cause, or if we make a significant reduction of a paid plan's core features, we refund the prepaid fees for the unused part of the paid period, and unused purchased Tokens and credits at the price you paid.
5.5 Legal rights. If the law where you live gives you a refund or cancellation right (for example a statutory cooling-off period for consumers), nothing here removes it.
5.6 Application fees. The 1% fee on payments you accept through Stripe Connect is not refunded if the underlying payment is refunded or charged back, as far as card network rules and law allow. Stripe's own fees are governed by your Stripe agreement.
5.7 Phone number and carrier fees. The one-time $50 carrier compliance setup fee and other carrier or provider pass-through fees are non-refundable once we have submitted your registration, because we pay them to third parties. If we are unable to submit your registration at all, we refund the fee.
5.8 How to ask. Email support@workspace369.com from your account email, with the date and amount of the charge.
6.1 Tokens and email credits are prepaid service credits with no cash value. They cannot be transferred or redeemed for money.
6.2 Purchases of Tokens and credits are not refundable once bought, except for duplicate or incorrect charges and as required by law. If you used some of a pack, the used part is not refunded.
6.3 Included monthly Token allowances and purchased packs are added to your balance and do not expire while your account is active and in good standing (see Section 10 of the Terms).
6.4 If an Ask AI request fails because of a provider or Service error, the Tokens reserved for it are released.
6.5 If you turn on auto-refill, it charges the pack you chose whenever your balance falls below your threshold, until you turn it off. Turning it off stops future refills.
6.6 If a payment for a pack is refunded, reversed or disputed, we may take back the related Tokens or credits.
6.7 When your account closes, remaining Tokens and credits are forfeited, unless you reactivate within the 90-day period in section 8, or we end your account without cause (section 5.4).
7.1 If you think a charge is wrong, please contact us first at support@workspace369.com. We respond within 2 business days and can often fix it right away, and a refund from us is faster than a bank dispute.
7.2 If you file a chargeback, we may suspend your account and restrict features while the dispute is open, may deduct related Tokens and credits, and may give the card network and Stripe the records that show you agreed to the charge (such as your acceptance of the Terms, the trial and renewal disclosures you saw, and your usage). If you win a dispute you were not entitled to, or the chargeback is found to be unfounded, you remain responsible for the fees owed.
7.3 Repeated or abusive chargebacks may lead to termination of the account.
8.1 When your subscription ends, your workspace data remains available for export for 90 days. After that we delete or de-identify it as described in the Terms (Section 19) and Privacy Policy, except for records we must keep by law and sealed e-signature evidence kept for the retention period configured for your workspace.
8.2 You can export your data in Settings, and can reactivate any time within the 90 days to restore access. Please export before cancelling if you need your data.
8.3 You can ask us to delete your data sooner by deleting your workspace or account (Settings), but deletion cannot be undone.
This policy covers what you pay Workspace369. Refund and cancellation terms for your own clients are set by you. If you take deposits or prepayments through booking pages, proposals or invoices, state your refund terms clearly on them. Our default notice, which tells your client to ask you about refunds before paying, is not a refund policy. You handle disputes and chargebacks on those payments as the merchant.
support@workspace369.com. Workspace369 LLC, 8225 Emerald Winds Circle, Boynton Beach, FL 33473, USA.