SMS Terms

1. Who sends text messages

Two kinds of text messages involve Workspace369.

A. Messages from Workspace369 itself (program name: "Workspace369 account messages"). We send a sign-up verification code and, if you use our app, security and account alerts (for example a sign-in code for multi-factor authentication). These are sent to the number you give us when you create an account. If you tick the optional box "Also text me tips and offers" at sign-up, we also send occasional tips and offers from Workspace369; that consent is optional, and you can reply STOP at any time.

B. Messages from businesses that use Workspace369. Businesses (our customers) use Workspace369 to text their own clients and leads: appointment reminders, booking confirmations, invoice and payment notices, replies to your messages, and, only if you agreed, offers and promotions. The business, not Workspace369, decides what is sent and to whom, and is the sender of the message. The message tells you which business it is from. Workspace369 is the software provider and delivers the message through its carrier partners.

2. How you agree (opt-in)

• For messages in 1A, you agree when you enter your phone number at sign-up and ask us to send a verification code. Consent to these messages is not a condition of buying anything other than the account that needs verification.
• For messages in 1B, the business must get your consent before it texts you, for example by a checkbox on its booking page or form, in person, or by you texting it first. Informational messages and promotional messages use separate consent. Consent to marketing texts is not a condition of any purchase.
• You can check what you agreed to by contacting the business that sent the message.

3. Message frequency

Message frequency varies with your activity or the business's use. Verification and security messages are sent when you request or trigger them.

4. Costs

Message and data rates may apply, according to your mobile plan. Workspace369 does not charge you to receive texts.

5. Opt out (STOP) and help (HELP)

• Reply STOP to any message to stop receiving texts from that sender's number. You may also use other clear words such as UNSUBSCRIBE, CANCEL, END or QUIT, or tell the business in any reasonable way that you want to stop. You will get one message confirming that you are unsubscribed. After that no more messages come unless you opt back in.
• Reply START or UNSTOP to opt back in where the sender allows it.
• Reply HELP for help. The reply names the business and gives its support contact. For Workspace369 account messages, contact support@workspace369.com.
• Opting out of one business's texts usually does not opt you out of other businesses' texts or of Workspace369's account messages. To stop a sender you do not recognise, reply STOP and contact us at support@workspace369.com.

6. Carriers

Participating carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed. Supported carriers vary by country and by number type.

7. Your privacy

Our Terms of Service and Privacy Policy apply, and the Privacy Policy explains how we collect, use and share information. We do not sell or share mobile information or SMS opt-in data with third parties for their marketing or promotional purposes. Text-message opt-in data and consent is shared only with the carriers and messaging providers that deliver the messages and, where required, with the business that sent you the message. Messages sent through the Service are stored for the business's workspace (see the Privacy Policy retention table).

8. Business responsibilities (for Workspace369 customers)

Businesses using the Service must obtain and keep proof of the consent the law requires, honour opt-outs, label promotional messages, respect quiet hours, and follow our Acceptable Use rules and the carriers' rules, including the CTIA Messaging Principles and Best Practices. We may suspend messaging for a number or workspace that breaks these rules. Prohibited uses include messages about cannabis, illegal drugs, firearms, gambling, high-risk lending or debt relief, adult content, hate speech, and use of bought or scraped lists.

9. Changes

We may change these terms. We will post the new version with a new date.

10. Contact

support@workspace369.com. Privacy requests: support@workspace369.com with the subject "Privacy request".