Information arrives in fragments
Contacts, goals, files, approvals, billing details, and deadlines arrive through forms, inboxes, calls, and documents with no shared operating record.
Client onboarding software
Client onboarding software that carries context into the work.
A welcome email is not an onboarding system. Workspace369 turns a new client into a structured operating record with intake details, owners, files, communication, proposals, projects, billing, and next steps already connected.
1client record from intake through payment
Lessre-keying between sales and delivery
Clearownership, status, and next actions
Key facts
Client onboarding software at Workspace369 covers 10 areas, including client CRM, companies and contacts, requests and forms.
The workflow runs in 4 steps, from "capture the relationship" to "keep the relationship moving".
Workspace369 starts at $29/mo for 1 seat, and the Commander plan includes 10 seats, 500 GB of storage, and 120,000 AI tokens per month at $299/mo.
Additional seats cost $15 each and 100 GB of additional storage costs $15; full pricing is public on the Workspace369 pricing page.
The problem
Why onboarding breaks after the welcome email
Sales context disappears at kickoff
The delivery team starts from a blank project because the request, proposal, promises, notes, and client history stayed in another tool.
Nobody can see what is missing
Clients get chased manually because required files, forms, payments, assignments, and decisions are not visible in one accountable workflow.
The product
See the workspace your clients feel.
01
Every channel in one inbox
Email, SMS, calls, and voicemail land beside the client record — with AI summaries, so anyone on the team can reply with full context.
02
Client work, organized as projects
Tasks, files, and status for every engagement — visible to the team and, through the client portal, to the client.
03
Proposals to paid invoices
Send quotes, bill milestones or retainers, and let automated reminders chase anything outstanding.
04
A portal clients actually check
Clients watch progress, files, and invoices in a branded portal instead of asking your team for updates.
Workflow
A client onboarding flow that becomes the operating record
01
Capture the relationship
Create the client and company record with source, contacts, custom fields, preferences, notes, intake responses, and communication history.
02
Collect what delivery needs
Use requests, public forms, portals, files, notes, proposals, service items, approvals, and payment steps without sending the client across disconnected systems.
03
Turn scope into owned work
Create projects, tasks, boards, calendar events, reminders, assignments, time entries, and internal handoffs from the same client context.
04
Keep the relationship moving
Use inbox, SMS, voice, voicemail, AI summaries, invoices, payment links, reports, and automations to preserve follow-up after kickoff.
Product coverage
What a complete onboarding record includes
- Workspace369 is strongest when onboarding must continue into delivery, communication, billing, and reporting.
- Client-scoped access can limit contractors and account managers to the clients and inherited work they are assigned.
- A dedicated identity-verification or regulated KYC platform may still be required for industry-specific compliance.
Client CRM
Companies and contacts
Requests and forms
Client portals
Files and notes
Proposals
Projects and tasks
Calendar and booking
Inbox, SMS, and voice
Invoices and payments
Get started
See Workspace369 on your own client work.
Start a free trial or talk to sales — either way, you will see the whole loop: inbox, projects, portal, and billing.FAQ
Questions to ask before choosing onboarding software
What is client onboarding software?
Client onboarding software organizes the information, forms, files, approvals, tasks, communication, billing steps, and ownership needed to move a new client from agreement into active delivery.
Can Workspace369 automate client onboarding?
Workspace369 can connect intake, requests, portals, forms, files, projects, tasks, reminders, inbox, SMS, proposals, invoices, payments, and automations in one client-centered workflow.
Is Workspace369 client onboarding software for agencies?
Yes. It is a strong fit for agencies and professional-service teams that need the client brief, project, communication, files, invoices, payments, and follow-up to stay connected after kickoff.
Ready when you are
See where Workspace369 fits into your client-work flow.
Start with the modules you need today, then turn on AI, automations, accounting, inventory, requests, and reporting as the operation grows.
