Video tutorial 18 of 24
How Calls and Voicemail Work in Workspace369
To handle calls and voicemail in Workspace369, open Inbox and click Voicemail to see just your voicemails. Open one, and you can read the message without playing it, then call the client back right from the conversation with the Call button. To set up how calls are answered, click the gear to open Inbox Settings, then open Phone & SMS. Your business number is up top, under Phone numbers. Below it, choose how long a call rings, forward unanswered calls to another number, send calls to your team, or add a press-one menu. Further down, you can text callers back when you miss a call. In Voicemail greetings, type what callers hear and a voice reads it to them, or upload your own recording, then click Save. There's a separate greeting for after hours.
What you'll learn
- How to see just your voicemails with the Voicemail tab in Inbox
- How to read a voicemail without playing it
- How to call a client back from the conversation with the Call button
- Where to find your business number: Inbox Settings, Phone & SMS, under Phone numbers
- How to choose how long a call rings, forward unanswered calls, send calls to your team or add a press-one menu
- How to text callers back when you miss a call, and set the voicemail greeting callers hear
FAQ
Common questions
Where do I find my voicemails in Workspace369?
In Inbox, click Voicemail to see just your voicemails. Open one, and you can read the message without playing it. In the video, Riley Stone wants the ceramic package and asks for a call back.
How do I call a client back after a voicemail?
Open the voicemail's conversation and click the Call button. You call the client back right from the conversation.
Where do I set up how calls are answered?
In Inbox, click the gear to open Inbox Settings, then open Phone & SMS. Your business number is up top, under Phone numbers, and the settings for how calls are answered are below it.
What can I set up for incoming calls?
You can choose how long a call rings (Ring timeout), forward unanswered calls to another number (Call forwarding), send calls to your team (Ring groups), or add a press-one menu (IVR auto-attendant). Further down, Missed-call SMS texts callers back when you miss a call.
How do I set my voicemail greeting?
In Phone & SMS, open Voicemail greetings. Type what callers hear, and a voice reads it to them, or upload your own recording. Then click Save. There's a separate greeting for after hours. In the video, the greeting says "Thanks for calling Apex Auto Spa! Leave your name and number, and we'll call you back today."
Full transcript
Welcome back. In this video, we'll see where your voicemails land, and set up how calls are answered.
In Inbox, click Voicemail to see just your voicemails. Open one, and you can read the message without playing it. Riley wants the ceramic package, and asks for a call back. Call back right from the conversation, with the Call button.
To set up how calls are answered, click the gear, then Phone and SMS. Your business number is up top, under Phone numbers. Below it, choose how long a call rings, forward unanswered calls to another number, send calls to your team, or add a press-one menu.
Further down, you can text callers back when you miss a call. Now open Voicemail greetings. Type what callers hear, and a voice reads it to them. Or upload your own recording. Then click Save. There's a separate greeting for after hours. And that's calls and voicemail. In the next video, we'll turn your website visitors into leads.
More tutorials
Recent updates
All release notes- May 2026: email in your inbox, multiple phone numbers and clearer team permissionsWrite and preview email from the inbox, run several email addresses and phone numbers, delete and block safely, and set team permissions with role presets.
- March and April 2026: a new proposal builder, intake forms and project profitabilityA visual proposal builder with deposits and tracking, several intake forms with an inbound API, profitability and AR aging reports, calls, and an AI knowledge base.
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