Three ways in
Camera, a USB or Bluetooth scanner, or search by name or card number.
Check members in at the front desk, and see why when you can't
Scan a member's pass with the camera or a scanner, or search by name. The result shows at once: what they used and what's left, or the reason they can't come in. On the web app now.
Start free trial
14-day free trial. Card required. After the trial: from $29/month. Renews automatically every month until you cancel. Cancel anytime in Settings → Billing.
Request a demo- 01
- Camera, scanner or name search.
- 02
- A clear reason when a pass can't be used.
- 03
- Undo for 10 seconds, and every override logged with a reason.
What is Check-ins in Workspace369?
Check-ins in Workspace369 are how a studio, gym or salon lets members in at the front desk. Each member can show a QR pass from their client portal, or from Apple Wallet on iPhone. You scan it with your camera or a USB or Bluetooth scanner, or search by name or card number, and Workspace369 checks the membership: it records the visit and shows what was used and what's left, or tells you why the member can't come in. Check-ins that let someone in, and weren't undone, appear in the Check-ins report. Check-ins launched on November 2, 2026 and are on the web app now.
Product reference
Reviewed November 4, 2026 by the Workspace369 Product Team. Availability can vary by plan, region, and workspace configuration.
Read the payments documentationWhat Check-ins covers.
Check-ins read each member's membership, so the desk sees the same balance and rules you set up.
A clear answer
Checked in with what's used and left, or why not: Expired, Payment failed, Membership frozen, Already checked in, Too soon for another visit or Daily limit reached.
Fix it in 10 seconds
Undo a check-in for 10 seconds, and it doesn't count.
Exceptions on the record
Check in anyway with a reason, and a manager PIN for the stricter cases; it's logged with the staff member's name.
Top up at the desk
Out of visits or past its date? Sell a new pack right from the check-in screen; the member pays through the usual Memberships pay link. Recurring plans show Renew instead.
Busiest times and the desk log
Check-ins per day, busiest times by weekday and hour, and a desk log of overrides, for 7, 30 or 90 days.
Built into the operating flow
Check a member in, in four steps.
Check-ins connect to Memberships for each member's balance and rules, the client portal and Apple Wallet for the pass, and Reports for the Check-ins report.
- 01
Open Check-in
Go to Clients, then Check-in. The screen says Ready for the next member.
- 02
Scan or search
Scan the pass with Camera or Scanner, or use Search with a name or the 12-digit number on the card.
- 03
Read the result
Checked in, with what was used and what's left, or the reason the member can't come in.
- 04
Fix or override
Undo within 10 seconds, or choose Check in anyway with a reason, and a manager PIN where it's needed.
What the desk sees.
These are Check-in screens from the web app. The studio, members and numbers are sample data.When a pass can't be used
The result says why, and offers what to do next: sell a new pack, or allow the visit once.
Overrides on the record
Check in anyway asks for a reason, and a manager PIN for the stricter cases, and it's logged with your name.
The Check-ins report
Check-ins per day, the busiest times by weekday and hour, and who overrode what.
Common operating scenarios
Check-ins at your front desk.
These examples describe how the feature fits into connected client work. They are product workflows, not promised business outcomes.
Studio front desk
Scan class-pack passes; when the last class is used, sell a new pack from the result.
Gym, busy evenings
A scanner at the desk keeps the line moving, and the busiest-times map shows when to staff up.
Coworking
Day passes checked in by name search when someone forgets their phone.
Salon or spa
Monthly members checked in at reception; a paused membership shows the reason, Membership frozen.
One record can carry the work forward.
Check-ins connect to Memberships for each member's balance and rules, the client portal and Apple Wallet for the pass, and Reports for the Check-ins report.
Check-ins questions
What do I need to check members in?
A membership set up in Workspace369 for each member, and a phone, tablet or computer with a camera, or a USB or Bluetooth scanner.
What if a member forgets their pass?
Search by name, or by the 12-digit number on their card.
What happens when someone can't come in?
The result says why, such as Expired or Membership frozen. Out of visits or past its date? Sell a new pack right from the check-in screen, paid through a pay link, or check them in anyway with a reason, and a manager PIN for the stricter cases.
Can I undo a check-in?
Yes, for 10 seconds. An undone check-in doesn't count in the Check-ins report.
Is there a self check-in kiosk?
Not yet. A self check-in kiosk for a tablet at the door is being built.
Which plans include Check-ins?
Check-ins come with Memberships; see Pricing for plans.
Set up memberships and check in your first member.
Start free and bring this workflow into the rest of your workspace.
14-day free trial. Card required. After the trial: from $29/month. Renews automatically every month until you cancel. Cancel anytime in Settings → Billing.
See pricing