Messages are stuck on one device
Clients text the business, but context, ownership, and follow-up are hard to share with the team.
A shared SMS inbox for client work, not just text messages.
Workspace369 gives teams a shared SMS inbox where two-way texts and MMS sit on the client record beside calls, email, and invoices.
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14-day free trial. Card required. After the trial: from $29/month. Renews automatically every month until you cancel. Cancel anytime in Settings → Billing.
Talk to sales2-waySMS and MMS conversations
AIcompose, rewrite, and translate
CRMmessage history beside client work
Two-way SMS, calls and missed-call text back start on Voyager at $74 a month for 2 seats, plus a one-time $50 carrier compliance setup when you claim a number; texts and calls draw on the plan's monthly usage. IVR, call queues and call recording start on Specialist at $149 a month with 10 seats. Client text messages should connect to the same place as calls, email, voicemail, requests, projects, proposals, invoices, payments, and notes. You can read the inbox and open any client record from the native app for iPhone and iPad, with iPad in every orientation.
Key facts
SMS inbox for client work at Workspace369 covers 10 areas, including two-way SMS, mMS attachments, group SMS.
The workflow runs in 6 steps, from "receive and organize" to "keep the record".
Workspace369 starts at $29/mo for 1 seat, and the Commander plan includes 20 seats and 12× Cadet usage at $299/mo.
Additional seats cost $10 each; full pricing is public on the Workspace369 pricing page.
Where business texting breaks down
Replies are repetitive
Teams keep typing the same appointment, proposal, payment, and status responses instead of using templates and AI.
Compliance cannot be an afterthought
A2P registration, opt-out handling, suppression lists, and delivery status need to be visible to whoever is sending.
Nobody owns the reply
A client texts at 6pm. Two people answer, or nobody does, because no one can see who has the conversation.
Decisions made by text get lost
A client approves a date or a change by text, and it never reaches the project, the proposal, or the invoice.
Consent is unclear
Numbers arrive from forms, calls, and old spreadsheets, with no record of who agreed to be texted.
See the workspace your clients feel.
01
Every channel in one inbox
Email lands beside the client record on every plan; texts, calls and voicemail join it from Voyager, with AI call summaries from Specialist.
02
Client work, organized as projects
Tasks, files, and status for every engagement — visible to the team and, through the client portal, to the client.
03
Proposals to paid invoices
Send quotes, bill milestones or retainers, and let automated reminders chase anything outstanding.
04
A portal clients actually check
Clients watch progress, files, and invoices in a branded portal instead of asking your team for updates.
A more complete SMS workflow
01
Receive and organize
Capture inbound SMS and MMS in the inbox, match the client, and keep the conversation near the right record.
02
Respond faster
Use signatures, attachments, quick responses, variables, shortcut expansion, scheduled sends, and AI writing help.
03
Automate carefully
Use per-channel auto-replies, missed-call SMS auto-replies, broadcast personalization, suppression lists, and delivery status.
04
Stay compliant
Register US local numbers for A2P 10DLC, stop texting anyone who replies STOP, and keep suppression lists and delivery status in view.
05
Assign and hand off
Assign each conversation to one person, talk it over in private team comments, and hand it on without asking the client to repeat themselves.
06
Keep the record
Every text stays on the client record next to calls, email, projects, and invoices, and AI thread summaries catch a teammate up on a long thread.
SMS and MMS features
- Workspace369 connects SMS to voice, voicemail, CRM, projects, invoices, requests, AI, and reporting.
- Templates, scheduled sends, AI rewrite, translation, and auto-replies reduce repetitive message work.
- Compliance workflows are visible instead of hidden in a separate texting tool.
- Ask any SMS tool how it registers US numbers for A2P 10DLC and what happens when a client replies STOP.
- Check who on the team can see, assign, and answer a conversation, and whether texts reach the client record without copying.
Two-way SMS
MMS attachments
Group SMS
Delivery status
Missed-call text back
Broadcasts with merge fields
Quick responses
Scheduled send
AI compose and translate
A2P and opt-out controls
What reviewers say about Workspace369.
★★★★★
SMB ModernizationGreat tool for modernizing small businesses. Ability to leverage AI without technical background.
★★★★★
True all-in-one systemIt beautifully combined my CRM, team calendar, and billing tools so I could finally stop paying for a bunch of separate software subscriptions
★★★★★
Best app for my construction businessGreat app. This app solved all my needs! Not only did it help, but it is cheaper than other apps. I highly recommend this app if you want to start organizing and automating your business on another level. Also love the design
Quoted exactly as written, in the reviewer’s own language. This is a selection of reviews, not all of them. Reviews from our own team are left out of the selection, but the overall rating includes their ratings.
See Workspace369 on your own client work.
Start a free trial or talk to sales — either way, you will see the whole loop: inbox, projects, portal, and billing. Start free trial
14-day free trial. Card required. After the trial: from $29/month. Renews automatically every month until you cancel. Cancel anytime in Settings → Billing.
Talk to salesQuestions before switching SMS tools
Does Workspace369 include two-way SMS?
Yes. Workspace369 supports two-way SMS, MMS attachments, group texting, delivery status, quick responses, scheduled sends, and AI writing help. SMS and MMS start on Voyager.
Does Workspace369 support SMS compliance?
Yes. US local numbers use A2P 10DLC brand and campaign registration, a client who replies STOP no longer gets your texts, and suppression lists and delivery status are kept with the inbox. Opt-out handling starts on Voyager with SMS.
Can Workspace369 send automated SMS replies?
Yes. Workspace369 supports per-channel SMS auto-replies, missed-call text back, scheduled sends, and broadcasts personalized with merge fields.
Which Workspace369 plan includes business texting?
Texting starts on Voyager, at $74 a month with 2 seats: two-way SMS and MMS, group texting, broadcasts, missed-call text back, the shared inbox, and conversation assignment. The phone system, with IVR menus, call queues, and call recording, starts on Specialist.
Can the whole team text from one business number?
Yes. Texts to the business number land in the shared inbox, where teammates with access can read them, assign the conversation to one person, and reply from the same number, so the client sees one business, not a string of personal phones.
Do I need a client's consent before texting them?
Generally yes, and the rules depend on where you and your clients are. Text people who gave you their number for that kind of message, and stop when they reply STOP. Workspace369 request forms can ask for SMS consent, and their automatic text replies only go to people who agreed and confirmed their number.
See where Workspace369 fits into your client-work flow.
Start with the modules you need today, then turn on AI, automations, accounting, inventory, requests, and reporting as the operation grows.
14-day free trial. Card required. After the trial: from $29/month. Renews automatically every month until you cancel. Cancel anytime in Settings → Billing.
