Messages are stuck on one device
Clients text the business, but context, ownership, and follow-up are hard to share with the team.
SMS inbox for client work
A shared SMS inbox for client work, not just text messages.
Client text messages should connect to the same place as calls, email, voicemail, requests, projects, quotes, invoices, payments, and notes. Workspace369 gives teams SMS and MMS workflows with AI, compliance, templates, scheduling, and client context.
2-waySMS and MMS conversations
AIcompose, rewrite, and translate
CRMmessage history beside client work
Key facts
SMS inbox for client work at Workspace369 covers 10 areas, including two-way SMS, mMS attachments, group SMS.
The workflow runs in 4 steps, from "receive and organize" to "stay compliant".
Workspace369 starts at $29/mo for 1 seat, and the Commander plan includes 10 seats, 500 GB of storage, and 120,000 AI tokens per month at $299/mo.
Additional seats cost $15 each and 100 GB of additional storage costs $15; full pricing is public on the Workspace369 pricing page.
The problem
Where business texting breaks down
Replies are repetitive
Teams keep typing the same appointment, quote, payment, and status responses instead of using templates and AI.
Compliance cannot be an afterthought
A2P registration, opt-out handling, suppression lists, delivery status, and international rules need operational visibility.
The product
See the workspace your clients feel.
01
Every channel in one inbox
Email, SMS, calls, and voicemail land beside the client record — with AI summaries, so anyone on the team can reply with full context.
02
Client work, organized as projects
Tasks, files, and status for every engagement — visible to the team and, through the client portal, to the client.
03
Proposals to paid invoices
Send quotes, bill milestones or retainers, and let automated reminders chase anything outstanding.
04
A portal clients actually check
Clients watch progress, files, and invoices in a branded portal instead of asking your team for updates.
Workflow
A more complete SMS workflow
01
Receive and organize
Capture inbound SMS and MMS in the inbox, match the client, and keep the conversation near the right record.
02
Respond faster
Use signatures, attachments, quick responses, variables, shortcut expansion, scheduled sends, and AI writing help.
03
Automate carefully
Use per-channel auto-replies, missed-call SMS auto-replies, broadcast personalization, suppression lists, and delivery status.
04
Stay compliant
Track A2P 10DLC, regulatory bundles, sender ID, opt-out messages, suppression, international requirements, and send status.
Product coverage
SMS and MMS features
- Workspace369 connects SMS to voice, voicemail, CRM, projects, invoices, requests, AI, and reporting.
- Templates, scheduled sends, AI rewrite, translation, and auto-replies reduce repetitive message work.
- Compliance workflows are visible instead of hidden in a separate texting tool.
Two-way SMS
MMS attachments
Group SMS
Delivery status
Read receipts
Message reactions
Quick responses
Scheduled send
AI compose and translate
A2P and opt-out controls
Loved on the App Store
Rated by the people running their client work on it.
★★★★★
Finally feels calmBounced between three or four all-in-one tools and always ended up in a mess of tabs. This is the first one that feels calm. Set up my client projects in ten minutes.
★★★★★
Painless team rolloutRolled it out to our eight-person team and adoption was painless — intuitive and polished. One star off only because I'd love more integrations, but they keep shipping.
★★★★★
Hours back every weekWas juggling separate tools for notes, tasks, docs, and updates. Consolidating into one place has genuinely saved me hours each week. Support is responsive too.
Get started
See Workspace369 on your own client work.
Start a free trial or talk to sales — either way, you will see the whole loop: inbox, projects, portal, and billing.FAQ
Questions before switching SMS tools
Does Workspace369 include two-way SMS?
Yes. Workspace369 supports two-way SMS, MMS attachments, group SMS, delivery status, read receipts, reactions, quick responses, scheduled sends, and AI writing assistance.
Does Workspace369 support SMS compliance?
Workspace369 supports A2P 10DLC workflows, compliance status tracking, STOP/START/HELP handling, suppression lists, regulatory bundles, sender ID, and international requirement tracking.
Can Workspace369 send automated SMS replies?
Yes. Workspace369 supports per-channel SMS auto-responders, missed-call SMS auto-replies, scheduled sends, and broadcast personalization with merge fields.
Ready when you are
See where Workspace369 fits into your client-work flow.
Start with the modules you need today, then turn on AI, automations, accounting, inventory, requests, and reporting as the operation grows.
