Clients & CRM updates

Workspace369 shipped 34 Clients & CRM updates; the latest, on November 11, 2026, is Send each client a monthly statement with their invoices, payments and costs.

  1. Clients & CRMClient portal

    Programs and memberships now fit a phone

    Programs and memberships get a phone layout: a compact program page, member cards, buttons pinned in sheets, and a pass designer that keeps the pass in view as you edit.

    • A program page, member cards and pinned buttons built for phones
    • Design a member pass on a phone and watch it change
    Read the release notes
  2. Clients & CRM

    Check members in on a tablet kiosk

    Turn a tablet at the door into a check-in kiosk. Members check in with a phone number and PIN or a pass; the screen shows only a first name and, if you choose, what is left.

    • Start a kiosk and let members check themselves in
    • Set the kiosk rules, the exit PIN and member PINs
    Read the release notes
  3. Billing & paymentsClients & CRMClient portal

    Sell memberships and check members in

    Create membership types, sell them with a pay link through your own Stripe, check members in at the front desk, and let members see their pass in the client portal.

    • Build membership types from presets
    • Sell a membership with a pay link
    • See a member’s pass and payments, and change their plan
    • Check members in at the desk
    • Members see their membership and pass in the portal
    • See check-ins in the Check-ins report
    • See how your programs run in Programs & Sessions
    Read the release notes
  4. Clients & CRMBilling & paymentsClient portal

    Run coaching programs in Finance → Programs

    Sell coaching in tiers, enroll a client with a coach and a pay link, and keep sessions and shared notes on their Program card. Clients see My program in the portal.

    • Sell coaching in tiers and enroll clients with a coach
    • Book sessions and share notes from the client's Program card
    • Clients see My program in the portal
    Read the release notes
  5. Billing & paymentsProposals & contractsCalendar & bookingClients & CRMWorkspace AIInbox & callsWorkflowsClient portalWorkspace & teamProjects, tasks & time

    October 2026: Flash Pay, a new proposal builder, deeper booking and AI in your CRM

    Flash Pay, retainers and more ways for clients to pay; a new proposal builder with packages; deeper online booking; and CRM tools with AI lead scoring and setup.

    • Get paid more ways: Flash Pay, payment methods, tips, retainers and autopay
    • No-show fees and tips for online bookings
    • A new proposal builder, pick-one packages and Write with AI
    • Pick a cover for your proposal
    • Google events, Meet on every plan, no-show status and services on events
    • Deeper online booking: approval by day, team members, limits, one-time links and a clearer setup
    • Set up your CRM with AI and turn client notes into follow-ups
    • AI lead scoring labels new requests hot, warm or cold
    • AutoPilot chat, approvals for connected AI apps and the ChatGPT plugin
    • Client emails in your brand, a calmer Emails inbox and AI writing help
    • Reusable text messages with a default for each message type
    • Workflows with decisions, drafts and project triggers, and webhooks on every plan
    • Messages on the client portal, and an easier way to style it
    • Appointments on the client portal
    • Hide the Powered by Workspace369 credit
    • A new Home, guided setup, linkable settings and clearer plan prompts
    Read the release notes
  6. Proposals & contractsBilling & paymentsClients & CRMWorkspace AICalendar & bookingProjects, tasks & timeWorkflowsClient portalWorkspace & team

    September 2026: e-signature contracts, AutoPilot Today, client stages and branded portals

    Send contracts for e-signature, run your day from AI AutoPilot Today, track clients through stages, brand client portals, and rebuilt workflows, tasks and Settings.

    • Contracts you send for e-signature
    • Change orders for accepted proposals and paid invoices
    • Design the invoice page your clients open
    • Client stages, follow-ups and a Requests form builder
    • AI AutoPilot Today, Client Health and watches on money, projects and tasks
    • A morning briefing and message sorting
    • Create calendar events by dragging, with Google Meet and guest invites
    • Tasks, time tracking and files rebuilt
    • Workflows rebuilt with a table, templates, test runs and AI drafting
    • Client portals in your brand, and a private portal for each client
    • Invite teammates and add seats in one place
    • Settings in groups with search, and text size per device
    Read the release notes
  7. Workspace AIProjects, tasks & timeInbox & callsWorkflowsClients & CRM

    August 2026: connect Claude and ChatGPT, review AI changes first, and a Gantt view

    Connect Claude, ChatGPT or any MCP client with approvals on every send, let AI AutoPilot confirm before it changes anything, and plan work on a Gantt timeline.

    • Connect Claude, ChatGPT or any AI app to your workspace
    • AI AutoPilot chat shows what it will change before it changes it
    • A Gantt timeline for your boards
    • Your own task order
    • Better email in the inbox: several recipients, quoted replies and forwards
    • Workflows that stop when the job is done
    • Give team members access to specific projects
    • Richer client profiles, and an archive instead of delete
    Read the release notes
  8. Calendar & bookingWorkflowsBilling & paymentsProjects, tasks & timeClients & CRM

    July 2026: a rebuilt calendar, funnels, inventory tracking and workflows with test runs

    A rebuilt calendar, funnels that capture leads into your CRM, inventory with low-stock alerts, workflows that create tasks, and invoices with a live preview.

    • A rebuilt calendar with week, month, day and team views
    • Workflows that create tasks and reminders, with test runs and logs
    • Build and publish funnels that capture leads into your CRM
    • Track stock with adjustments, low-stock alerts and a movement history
    • Invoices and proposals that look the part, with a live preview
    • Weekly timesheets with approvals
    Read the release notes
  9. Workspace & teamBilling & paymentsProjects, tasks & timeProposals & contractsClients & CRM

    June 2026: fine-grained team access, receipt scanning and notes that work like documents

    Limit teammates to their own clients, bill tracked time in one step, scan receipts into expenses, and write notes with rich text, sharing and AI.

    • Invite teammates quickly and limit them to their own clients
    • Bill tracked time on an invoice in one step
    • Scan a receipt and get the expense filled in
    • Proposals get their own home
    • Notes with rich text, images and AI on the page
    • Share notes with teammates or publish one as a public link
    Read the release notes
  10. Proposals & contractsClients & CRMBilling & paymentsInbox & callsWorkspace AIProjects, tasks & time

    March and April 2026: a new proposal builder, intake forms and project profitability

    A visual proposal builder with deposits and tracking, several intake forms with an inbound API, profitability and AR aging reports, calls, and an AI knowledge base.

    • Build several intake forms, each with its own design and follow-up
    • A visual proposal builder with themes, deposits and tracking
    • See what each project earns and who owes you, by how late they are
    • Texts, calls and voicemail next to your email, with transfer and analytics
    • Teach Workspace AI about your business with a knowledge base
    • A rebuilt products and services catalog
    • Faster task boards: filter chips, search and kanban zoom
    Read the release notes

See where Workspace369 fits into your client-work flow.

Start with the modules you need today, then turn on AI, automations, accounting, inventory, requests, and reporting as the operation grows.

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